The Lead Newcomer Case Manager works with the Director of the EUCC Newcomer Navigation Center to provide referrals and connections to community-based services for recently arrived populations, serving primarily migrant families and unaccompanied minors.
Duties and responsibilities
Describes the scope and limitations of the accompaniment program and explains client rights and responsibilities; completes an intake interview and initiates a plan for case management in consultation with Supervisor.
Assesses needs and psychosocial indicators such as nutrition and food access, transportation, child care, housing conditions, family relationships and school eligibility
Creates support plans for client needs; collaborates with other organizations to assure optimal care for the client and family’s needs.
Maintains accurate, detailed and thorough records and notes of client encounters, referrals, and case activities.
Provides parent education and support.
Identifies and addresses access to care barriers, including but not limited to availability and proximity to care providers, transportation, and cultural and/or linguistic knowledge.
Performs home visits and off-site visits (school, shelter, etc.) on an as-needed basis following safe congregation guidelines and in consultation with Supervisor.
Informs clients of community services available and may contact those agencies/ community-based organizations on clients’ behalf.
Maintains a thorough understanding and knowledge of community services including but not limited to medical/dental providers, domestic violence, food access, family support services, mental health, alcohol and drug services, etc., based on the client’s needs.
Engages in reflective supervision with Supervisor regarding workload, case management activities, performance, and work activities.
Participates in required and recommended trainings and attends team and staff meetings.
May perform special assignments as directed by the Supervisor, or the Senior Minister.
Works as a part of a collaborative team
Qualifications & Experience:
Bilingual Spanish/English required
Bachelor’s degree or equivalent experience in community based work, social work, or related field
Experience working with culturally-diverse populations is strongly desired
Excellent interpersonal communication and writing skills
Ability to work professionally in a multicultural team setting
Ability to maintain client confidentiality
Ability to provide thorough assessments and develop goal-setting plans
Ability to quickly assess and respond to crisis situations
Strong interest in working with recently arrived immigrant populations
Valid CA Driver’s license and auto insurance
Location: Southern Alameda County, CA
Status: Regular, Full-time, Non-exempt
Salary: $30 per hour.
Benefits: 100% Health, Dental, Life & Disability insurance. Monthly technology stipend
Applicants should send a cover letter and resume via email to firstname.lastname@example.org. Please reference “NNC Case Manager” in the subject line. Applicants with suitable experience and skills will be contacted for interviews.