How the Resident Services Manager Impacts the work of AHC:
The Resident Services Manager is responsible for connecting residents with community resources and coordinating and implementing social and community building activities as well as health and educational services and programs. The RSM should be available to work flexible hours including some evenings & occasional weekends. Specifically:
Provide holistic and comprehensive and trauma-informed case management services to all residents in need with a primary focus on eviction prevention and housing stability.
Identify the needs and strengths of the resident populations and respond with appropriate workshops, programs, and activities, as prioritized, and agreed upon in consultation with supervisor.
Maintain consistent, positive communication with residents about programs, activities, services, and other aspects of living in the apartment community.
Build partnerships with local Department of Human Services and other community partners, including non-profits and vendors, to bring relevant workshops, programs, activities, and opportunities to the community.
Supervise Coordinator and volunteers.
Use systems to track participant numbers and performance outcome measures.

What You Will Bring to AHC:
Bachelor’s degree in social work or relevant discipline; MSW preferred
At least 2 years of case management experience
Cross-cultural competency and commitment to racial justice a must.
Baseline knowledge of potential impacts of trauma and trauma-informed practices.
Ability to work in a fast-paced environment with a diverse resident population.
Ability to adapt to changing priorities.
Good listener, collaborator, problem solver, good sense of humor and team spirit.
Self-motivated and detail oriented
Experienced in piloting new programs and responding to changing opportunities and challenges.
Strong organizational skills in communications, program planning, data collection and reporting.
Commitment to the mission of AHC and the ability to work independently required.
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint. Database experience preferred.
Spanish, Amharic or other relevant second language fluency strongly preferred.

Working at AHC:
Resident Services Team may work remotely on Fridays. To meet programming needs, Resident Services staff should be available to work outside of the normal business hours.
AHC is committed to promoting Equity in our work. Systemic inequity is a reality. As such, central to our mission is that we address it in whom we hire, how we engage with the community, and with whom we partner. We strive to advance initiatives that promote more equitable access to resources for residents and neighborhoods served by AHC, and we will accelerate our mission by advancing diversity, equity and inclusion among our industry peers and business partners.

Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

How to Apply
For immediate consideration, please email your cover letter and resume to jobs@ahcinc.org. Please make sure to submit a cover letter when applying.
Learn more about AHC by visiting our website www.ahcinc.org.