The Center is seeking an Information and Referral (I&R) Specialist to facilitate the public’s use of The Center, ensuring a peaceful, safe and friendly environment at all times. I&R staff greet Center visitors, troubleshoot events, answer questions, provide referrals, investigate situations and resolve conflicts through de-escalation.

General Duties:

Greet and welcome all Center visitors and provide telephone reception, when needed.
Post and be familiar with the daily calendar of events in order to direct people to the appropriate locations.
Be familiar with all Center produced activities, user groups and referral resources in order to answer questions and make referrals to visitors.
Direct deliveries to the appropriate recipients within the building.
Oversee the David Bohnett Cyber Center, processing payments and troubleshooting issues when appropriate.
Receive and process in-person meeting and space rental payments according to procedure.
Maintain supply of Center publications at the front desk and in the displays, and be familiar with their contents in order to answer questions from the public.
Maintain bulletin boards and literature racks throughout the building.
Maintain lost-and-found.
Respond to information requests via email, or forward to the appropriate staff person.
Assist office staff with projects, such as mailings.
Enforce Center Code of Conduct; engage visitors in violation to modify behavior and/or leave the building.
Refuse admittance to any person who is known to be prohibited from entering the building.
Remain alert at all times; engage with visitors proactively, when needed.
Respond to requests for assistance from Center staff and users.
Perform regular building tours to assess activity, traffic and safety conditions.
Perform building open and close/safety shutdown.
Report immediately any unsafe conditions observed or reported. Close effected areas, if necessary.
Prepare internal incident reports about any unusual problems or occurrences.
Call for assistance in the event of a difficult situation; engage support (i.e. NYPD) if necessary. I&R staff do not confront a difficult person or situation physically.
Attend monthly I&R staff meetings.

Position Requirements:

2-3 years relevant experience, including both customer service and security/space management.
Excellent customer service and interpersonal skills; ability to work effectively with a wide range of people.
Ability to adapt to circumstances in a sometimes high-pressure environment; prior de-escalation training and/or experience highly desired.
Exhibit a friendly, helpful disposition and demeanor.
Demonstrate sound judgment and critical thinking skills.
Excellent verbal and written communication skills.
Knowledge of, and sensitivity to, LGBT communities, issues and resources required.
A strong commitment to the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.
Hours will include weekdays, evenings and weekend shifts. Schedule flexibility is a must.

How to apply

Please carefully review the position description and requirements as outlined in the position announcements above. Applicants must demonstrate the appropriate experience and background as described within the position announcement.

All submissions must include a cover letter stating the position of interest and salary requirements, with an accompanying resume. Incomplete submissions or those not stating a salary requirement may not be considered. Duplicate submissions are not necessary.

Materials may be submitted by email to jobs@gaycenter.org. For mail or fax, send to:

The Center Human Resources
208 West 13th Street
New York, NY 10011
Fax 212-924-2657

The Center is proud to be an Equal Opportunity/Affirmative Action Employer.