Catholic Charities, Archdiocese of New Orleans

Immigration and Refugee Services Department

Position Announcement: Clinical Care Manager, Unaccompanied Children’s Program

Department: Immigration Services

Reports to: Director, Immigration and Refugee Services

Program Description/Summary: CCANO’s Unaccompanied Children’s Program serves unaccompanied immigrant children who were temporarily in custody of the Office of Refugee Resettlement (ORR) and reunified with sponsors. The Program aims to provide legal representation for over 1,000 clients a year, as well as case management and social service referrals, counseling, and other clinical interventions for a subset of clients with special needs. The Clinical Care Coordinator will provide services to these children who are identified as most in need. The position involves contact with children from Central America and their families, with a special focus on youth who have suffered abuse, abandonment, neglect, or other trauma, and who require support services in conjunction with legal representation.

Position Overview : The Clinical Care Coordinator will oversee and provide program management for our clinical and case management work with unaccompanied children. The Clinical Care Coordinator will supervise Clinical Counselors and support other case management and support staff to ensure quality service delivery to unaccompanied children represented by attorneys in our Program. The Clinical Care Coordinator will provide technical assistance, case management support, and oversee data management, documentation, and reporting to ensure good practice and contractual compliance.

The Clinical Care Coordinator will also carry his or her own modest caseload, which may consist of a variety of clients with potentially complex histories and/or intervention needs.

Essential Job Responsibilities:

Train, supervise, and evaluate clinicians and other social services staff, as well as assist with recruitment as needed;
Develop, maintain, and update case management systems, reporting databases, and files; maintain confidentiality of information;
Hold regular case consultation/treatment/peer review and/or team meetings to review case plans, identify and resolve client care and service delivery issues;
Maintain and conduct individual case file review to ensure timely compliance with documentation standards;

Work with Director to ensure compliance with contract/grant requirements and reporting;
Provide and participate in training opportunities and CLEs, provide technical assistance to staff and partners;
Support and conduct outreach – including presentations, community orientations, and workshops as needed;
Maintain positive relationships with governmental agencies, nonprofit providers, funders, and other stakeholders;
Coordinate services with key stakeholders – Includes liaising and building a network of relationships with other professionals, para-professionals, and social service providers and establishing standard protocols and referral procedures to ensure holistic care and ongoing monitoring;

Coordinate services with Managing Attorney to provide holistic care and identify areas of cross-fertilization with legal staff to support cases in need of more specialized case assessment, develop child-friendly interviewing skills, and work with clients to prepare supporting documentation for their legal cases;

Develop networks of human, financial, and in-kind support;
Provide clinical, supportive, and crisis counseling services; individual, group and family therapy as necessary;
Deliver evidence-based treatment intervention (i.e., Trauma-Focused Care, Infant Mental Health);
Oversee the behavioral program or treatment interventions associated with clients’ treatment plans;
Provide in-depth clinical assessment, diagnosis of clinical conditions, treatment plans and intervention under appropriate supervision;
Other tasks as required.

Qualifications:

Spanish reading, writing and speaking proficiency required – fluency preferred;
Master’s degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling or other relevant behavioral science in which clinical experience is a program requirement from an accredited institution required;
Minimum of two years of postgraduate direct service delivery and experience working with immigrant children and families in a clinical setting experience strongly preferred;
Valid clinical licensure in Louisiana (LCSW strongly preferred);
Demonstrated effective management skills and experience supervising clinicians/counselors/case managers required;
Previous experience in child welfare, child placements, and family preservation preferred, with an emphasis on adolescents preferred;
Ability to work with a culturally diverse population and sensitivity to the special needs of multi-cultural immigrant children, adults, and families;

Strong interpersonal skills, verbal and nonverbal communication skills, and attentiveness to detail;
Good knowledge of relevant community resources in the Greater New Orleans area;
Comprehensive knowledge of software appropriate to the office environment;
Must have a valid driver’s license, insurance, a clean driving record, and personal transportation. Position may require local and long distance travel and ability to travel with limited notice.

Demonstrated initiative and work under pressure with limited supervision required;
Strong organizational skills and attention to detail for a fast-paced and high volume environment.

Job Status: Full-time (Exempt)

Application Deadline: Hiring Immediately.

How to apply

To apply, please email cover letter and resume to jward@ccano.org with subject heading: “Clinical Care Manager, Unaccompanied Children.”