Job Description
Below you will find the duties and responsibilities of the Client Support Staff, who reports directly to the Shelter Supervisor:

Responsibilities:
Cover 24 hour crisis line; provide crisis intervention counseling, telephone and in-person intake, domestic violence eligibility assessment, information and referral.
Provide civil legal advocacy/OP, VCVA individual and group counseling to inform clients of their rights and remedies under these acts
Provide individual counseling, support services, and safety planning to victims of domestic violence in order that they may reconcile their feelings regarding the domestic violence they have experienced with necessary support.
Facilitate peer support/group counseling service to provide domestic violence education and related topics.
Prepare monthly reports and assist in the auditing of client files on a monthly basis.
Provide information and referrals based on client’s needs.
Assist the children’s casemanger with the children’s program.
Participate in staff meeting and training seminars.
Complete all documentation on primary client (update goal sheet every three days, complete outtake, etc.)
Encourage a positive atmosphere for shelter/community living environment.
Client Support Staff is responsible for no less than 20 hours a week in documented counseling hours.
Client Support Staff works with clients on tasks that will assist them reaching their goals.
Client Support Staff should work with clients to ensure the compliance of house rules for the safety of all residents.
Assist Housekeeper with the upkeep of the shelter.

Other duties as assigned.Qualifications:
Five years’ experience, working with at risk population if no degree, Associate Degree with 2 years’ experience, or a Bachelor’s degree with one year experience in human services or related field. Bilingual English/Spanish preferred. Having 40 hour domestic violence certificate is a plus.

Work Hours
Schedule per week consist of 40 hours evenings and weekends.

Please send your resume and cover letter via email to neopolitanresumes@gmail.com or via fax at 773.638.0323.