Case Manager, Supportive Services for Veteran Families – Friendship Place – Washington, DC

Position Title: Veterans First SSVF – Case Manager

Reports to: Project Coordinator

Location: Veterans Services Division

Developed by: Division Director

Hours: Monday – Friday 9:00 AM – 5:00PM with some flexibility, some evenings, weekends and holidays may be required.

Participation in an emergency on-call rotation.


This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will utilize best practices and participant centeredness at all times. The Case Manager will assist Veteran Families in maintaining or obtaining permanent housing. Case managers will provide services to Veteran households over a 90-day period. The Case Manager will work to empower low income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George’s counties to become stably housed.


Bachelor’s degree and at least 1-year experience in a similar setting preferred

Understanding and/or experience working with Veterans

Understanding of adult rehabilitation values and principles.

Experience with HMIS data entry preferred

Experience providing services to families preferred

Strong written and verbal skills.

Ability to work in a culturally diverse environment.

Ability to work well under pressure.

Ability to work as a team player.

Valid driver’s license and ability to operate motor vehicle


Provide prevention and rapid re-housing services to low income Veteran Families.

Develop, implement and revise 90-day housing stability plan with Veteran Families.

Case Management as it pertains to housing stability plan.

Deliver face-to-face contacts to participants.

Foster wellness and independence.

Engage participants and assess individual needs, preferences and strengths.

Assist participants in locating permanent housing.

Make appropriate referrals to identified needed services.

Act as a liaison with landlords and other community stakeholders.

Collaborate with agencies providing services to participants, including community, government, and VA.

Participate in multidisciplinary meetings and regular supervision.

Maintain paper files

Maintain participants electronic records in the Homeless Management Information System.

Demonstrate empathy and flexibility in responding to participants’ needs and requests.

Attend professional trainings and conferences as needed.

Up to 90% of time in the field

Perform all other duties as assigned.

Specific Requirements:

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.).

How to apply

Send a letter of interest, 3 references and resume to