POSITION SUMMARY
The Senior Systems Administrator is responsible for installing, supporting and maintaining systems at the YMCASF Association office and our branches. First level support will be provided for servers, networking, security and monitoring systems. The SysAdmin will work directly with the Technology Director to develop and implement processes and procedures to ensure the reliable operations of the Enterprise Network and IT infrastructure systems. First level support will also include branch specific systems, including community WiFi and VoIP telecom. Second level support will be provided for desktop & laptops hardware, office suite software and desktop support systems. SysAdmin will analyze technical issues, research and evaluate options, exercise independent judgment, take consultation where necessary, implement solutions that adhere to best practices and verify problem resolution.
MINIMUM QUALIFICATIONS
Education: Bachelor’s Degree in Computer Science or equivalent combination of education and work experience
Availability: Regular office hours, occasional after hour support for branches
Related Experience: 3-5 years’ experience in position or technical equivalent. Strong customer service skills.
Language Skills: Fluent English, reading and writing. Ability to develop guidelines and processes. Clear documentation in work order tickets.
Licenses & Certifications: Preferred: A+, Network+, MCSA/MCSE, CCNA, PMP
Specialized Skills:
Required: Windows Desktop and Server OS, Active Directory, Group Policies, Ethernet Networks, Broadband Networks, MS Office Suite, Anti-virus and security software, basic server hardware, helpdesk systems
Preferred: VoIP, WAN, MPLS, Aruba Networks, linux, basic firewall, Exchange, VPN, VMWare, PCI compliance
ESSENTIAL FUNCTIONS
Analyze problems, research and evaluate options, exercise independent judgment, implement best solution and verify resolution
Provide first level support for servers, networking, security and monitoring systems.
Provide first level support for branch specific systems, including community WiFi and VoIP phone system.
Provide second level support for desktop & laptops hardware, office suite software and desktop support systems.
Provide supervisory role in absence of Technology Directory
Recommend purchases of network equipment and infrastructure monitoring tools. Evaluate emerging technologies.
Performed non-manual tasks directly related to management policies or business operations of Y members.
Participate in the development and implement of processes and procedures to ensure the reliable operations of the Enterprise Network and IT infrastructure systems.
Install applications and perform upgrades using system implementation process with sufficient documentation for audit and maintenance.
Create training materials, if necessary and provide training.
Ability to work independently but knows when to ask for assistance.
All other duties as assigned by your supervisor
Attend staff meetings and trainings as required.
Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
Demonstrate the Character Counts values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
EFFECT ON END RESULTS
Timely resolution of technical issues and work orders
Predictable quality installation of applications with adherance to organizational standards, department policies and IT best practices
High level of customer satisfaction from Y staff maintained
High system availability with minimal scheduled down-time maintained
Positive and productive team relationship
WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS
Capable of lifting 30 lbs. Ability to climb a ladder.
You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodations.
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Fingerprints will be taken upon commencement of employment and will be submitted to the Association Office human resources department prior to beginning the first day of work.
YMCA TEAM LEADER COMPETENCIES
Mission Advancement: Model and teach the Y values. Ensure a high level of service with a commitment to changing lives. Provide volunteers with orientation, training, development, and recognition. Cultivate relationships to support fund-raising.
Collaboration: Champion inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listen and communicate for understanding when negotiating and dealing with conflict. Effectively tailor communications to the appropriate audience. Provide staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provide others with frameworks for making decisions. Conduct prototypes to support the launching of programs and activities. Develop plans and manage best practices through engagement of team. Effectively create and manage budgets. Hold staff accountable for high-quality results using a formal process to measure progress.
Personal Growth:Share new insights. Facilitate change; model adaptability and an awareness of the impact of change. Utilize non-threatening methods to address sensitive issues and inappropriate behavior or performance. Have the functional and technical knowledge and skills required to perform well; use best practices and demonstrate up-to-date knowledge and skills in technology.
While all competencies are significant the following are critical to success in this position:
Provide high customer service satisfaction where Y staff are your primary customer, while maintaining adherence to standards and policies.
Anticipate problems, analyzes current procedures for possible improvements, develop pro-active practices to prevent issues before they occur.
Innovative and independent thought to provide effective solution to complex problems with limited resources.
Able to manage multiple projects, to determine project urgency, and to organize & schedule tasks accordingly.
THE Y VISION for 2020
The healthiest children in America will live in the Bay Area, building skills and habits for a healthy life, enabling them to reach their highest potential through the strength of the communities we serve, and make a valuable contribution to society.
‘How to apply
Email cover letter and resume to: sysadminjob@ymcasf.org