Job description
Position Description:
The Community Host is the heart and soul of Impact Hub. You are the front-line resource for our members and visitors, assuring everyone in the space receives the utmost value from their experience at Impact Hub. You see the importance of all questions and details that go into creating an ultimate member experience. You provide excellent customer service in assisting members and visitors, as well as helping provide an environment that allows for collaboration, engagement and productivity.
The Community Hosts collaborate with the Member Success Manager. You have the unique opportunity to create and maintain the space you want to work in. Our 20,000 square foot space, located in the SF Chronicle Building is open for co-working from 9am to 6pm Monday-Friday and transitions to event space in the evenings. Other Community Host duties and responsibilities key to ensuring a world-class service experience for our members include:
Major Duties and Responsibilities:
First Impressions
Enthusiastically welcome and engage visitors and members when they enter the space, creating a warm and inclusive environment, laying the foundation for a positive Impact Hub experience
Provide excellent customer service at the host desk and throughout the space in a fast-paced and active environment, including in-person, on the phone and online via our help@impacthubsf.com email account
Anticipating the needs of the space and members during regular hours, including furniture layout and design, common area upkeep and cleanliness, and an organized overall space for daily visitors
Assist new members with onboarding including building access, use of shared spaces and resources, including printers, the Wi-Fi, etc., and generally ‘how to use the Hub’
Facilities and Operations
Maintain all spaces within the Hub including meeting rooms and shared spaces
Responsible for opening and closing the space daily, including managing the kitchens, printer bars and host desk
Manage the incoming (physical) mail for all members
Respond to member inquiries and issues regarding the physical space such as: beverage and accessories, printer operations, office supplies, restroom supplies, Wi-Fi, and meeting room supplies
Community Engagement
Facilitate member connections and collaborations through deep understanding of member profiles and needs
Opportunity to build in special projects to your role based on your interest and potential you see for the space and its members
The ideal candidate will exhibit the following qualities:
Charismatic, proactive and solution-oriented demeanor
Organized with a critical eye for details
Experience in customer service setting required (including restaurants, retail and other customer support)
Excels in a fast-paced work environment
Interest and/or experience in Social Enterprise and other social impact sectors
Computer proficient with experience with basic computer platforms (Gmail, Excel, Word, Google drive, etc.)
Mastery of English-language with effective in-person communication and online communication skills
Ability to lift and carry 25lbs, be able to walk up and down stairs
Must be 21 years or older (certain events where alcohol is served may require your attention)
This is a 40hr/week position, regularly scheduled from 9:30am to 6:30pm during. This position is located at Impact Hub San Francisco and reports to the Member Success Manager.
Salary is commensurate with experience. Mission HUB LLC offers full benefits and a mission driven by social good.
How to apply
Please submit a cover letter and resume to jointheteam@impacthubsf.com. Thank you for your interest in Mission Hub LLC.