School Coordinator – Newsela – New York, NY

Newsela is a fast-growing startup obsessed with a single ambitious goal: to unlock the written word for everyone.

We take daily news from major media and transform it into a personalized learning experience that helps students master the advanced literacy skills they’ll need in college and beyond. In less than two years, we’ve been adopted by hundreds of thousands of teachers across all 50 states and more than 150 countries.

Our dramatic growth has been driven by our educator fans who describe us to their colleagues in terms like “game-changing,” “amazing” and “a godsend.” Still, there’s no resting on our laurels, and that’s where you come in. Our teachers and students want more, and we aim to exceed their expectations. If you believe that all students deserve a rigorous, personalized learning experience, if you know that there’s got to be a better way forward than what you’ve seen around, and if you’re ready to join the team that’s solving the most pressing educational challenge of our time, read on and learn more about the School Coordinator position.

As Newsela’s School Coordinator, you…

have a love of writing and are a strong communicator (both written and verbal);

have a passion for helping others and are excited about the opportunity to speak with thousands of teachers, principals and district-level technical coordinators around the world and help them better understand Newsela;

are detail-oriented and organized;

have a passion for education and literacy;

are always teaching others about the newest technology and consider yourself a technology guru;

are a fast learner, highly responsive to feedback and thrive in a fast-paced and exciting work environment;

will amaze our community with the timeliness, responsiveness and graciousness of your stellar technical, problem-solving and pedagogical support;

appreciate the challenges inherent to classroom teaching and assume best intentions in all interactions with educators.

are intelligent, articulate, motivated, innovative, creative and hard-working & can provide examples of any or all of these traits in your cover letter.

We’re seeking an individual who wants to work in a new exciting company in one of the hottest start-up sectors. You will work on a highly collaborative, cross-functional and agile team. This is an opportunity to be one of the first 30 employees; this means an environment where everyone is willing to “roll up their sleeves” and figure it out. This position is based in New York City.

Duties and Responsibilities

The School Coordinator will support schools in learning how to use Newsela in the classroom and will be a part of a team responsible for responding to all inbound customer service inquiries via email, chat, social media and phone. This person must also be flexible to work shifts as required including occasional evenings, weekends, and holidays.

This person will also play a key role in identifying patterns and trends about the user experience and respond to user requests and needs, both in private and in public, primarily via online channels like email and chat. The Newsela School Coordinator will work closely with the Director of Community Engagement to efficiently and effectively communicate user requests that will influence the development and enhancement of product features.

In addition, the Newsela School Coordinator will assist with a number of wide variety of proactive strategies. Examples include:

Working with the entire community team to update and edit Newsela’s Learning and Support Center to make it best in class.

Managing a list of common teacher questions and answers

Driving the team’s outreach with our school principals.

Overseeing the distribution of Newsela memorabilia to our most engaged educators.

Finally, the School Coordinator will work closely with sales and marketing in executing communications that will build awareness and advocacy.

Desired Skills and Experience

Four-year degree from an accredited college or university. English or technical writing majors a plus.

Experience working with primary or secondary students a plus.

Excellent communication, writing and interpersonal skills.

Previous Customer service experience preferred – retail customer service background accepted.

Social media expertise: candidate must be a “super user” of social media and understand its role in engaging our community.

Tech-savvy: candidate must understand technology to provide technical support to teachers and school administrators.


Compensation is commensurate with experience. Competitive benefits.

To Apply

Please e-mail a cover letter and resume to The subject line must read “Newsela School Coordinator” and the cover letter should include how you learned of the opportunity. Newsela is strongly committed to the principle of equal opportunity for all individuals. Newsela will make all employment decisions without unlawful discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.