Program Coordinator – Dress for Success Worldwide – Chicago, IL

Dress for Success Worldwide is an international not-for-profit organization that promotes the economic independence of disadvantaged women by providing professional attire, a network of support and the career development tools to help women thrive in work and in life. Since starting operations in 1997, Dress for Success has expanded to more than 138 affiliates in 17 countries. To date, the organization has helped more than 775,000 women work towards self-sufficiency. Visit www.dressforsuccess.org to learn more.

Dress for Success Worldwide Central is seeking a dynamic Program Coordinator who will oversee the overall implementation, execution, and evaluation of programming within the Chicago Branch. The Program Manager also ensures that all aspects of the boutique are running smoothly, and that both volunteers and staffing are fully poised to discuss program options with each client. This position typically reports to the Branch Manager located in the Chicago Branch.

At the Dress for Success Chicago Branch we deliver the ultimate employment development experience—a challenging mix of individualized programming, personal professional suiting, and career consultation services that reaches women wherever they are in their Employment Development Cycle.

Responsibilities include:

Customer Service

The ideal candidate has exemplary customer service skills, is dynamic, highly motivated and passionate about empowering women and providing them with the resources and tools to succeed in their careers and thrive in life. As a Customer Service enthusiast the ideal candidate would:

Connect easily with various stakeholders (i.e. staff, volunteers, sponsors, colleagues, clients, and partners)

Effectively supervise the Going Places Network Consultant of the Chicago Branch

Be passionate about going the extra mile to assist everyone
Provide personalized service to clients
Anticipate needs, resolve problems, and enrich the client experience

Program Management

Responsible for the successful implementation of a continuum of programmatic services within the branch including the following categories:

Workforce Development
Employment Retention
Career Advancement
Life-long learning
Leadership and Civic Responsibility

Program Evaluation

Assist with data collection, program evaluations, outcome measurement, and reporting metrics
Provide monthly updates and written program reports and analysis
Participate in quarterly affiliate conference calls and in-service trainings
Create projected budgets and timelines for each program cycle

Ensure quality of programs and communications are aligned with organizational mission

Program Promotion & Recruitment

Recruit Dress for Success clients to participate in a suite of programmatic services
Assist with increasing client participation, success rates and assessing client satisfaction
Coordinate with team members and corporate/foundation partners to execute against program elements
Manage selection of, scheduling and coordination among high-profile speakers, mentors and volunteers

Branch Oversight

Provide Branch coverage as needed
Assist clients and manage partner program relationships as needed
Manage activities of interns as needed

Qualifications

Strong background in program development and project management
Passion for career development and helping women succeed in the workplace
Bachelor’s degree; plus three years nonprofit work experience
Excellent interpersonal and communication abilities; strong public speaking skills
Ability to multi-task, work in fast-paced environment and be a great team-player
Ability to take initiative and work unsupervised
Strong MS Office skills

Specifics

Hours are 9am to 5pm (exempt) Tuesday through Saturday – Saturday Hours are 10am to 4pm; occasional evening hours (flex time available)
Position is based in Chicago.
Generous benefits package
Salary is based upon experience.

How to apply

Dress for Success Worldwide is an equal opportunity employer.

Please email résumé and cover letter to worldwidecentral@dressforsuccess.org

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