Director of Programming – Pridelines Youth Services – Miami, FL

The Director of Programs reports to the Executive Director and is responsible for the development, implementation, management, supervision and evaluation Pridelines’ center, programs and services. As a member of the senior management team, the director of programs participates in strategic planning and budgeting initiatives in addition to problem solving. They work within the mission of the organization to provide diverse programming to the LGBT and ally community in an affirming, compassionate, and safe environment.


The Director of Programs primary responsibility is to oversee the coordination and administration of ongoing programs including planning, organizing, staffing, leading, and controlling program activities. Programs include but are not limited to: community support groups, youth programs, youth enrichment activities, youth outreach, health outreach, community training and education, volunteer coordination, service referrals, and diversity, arts, advocacy, & culture.

Program Development and Delivery:
Develop and maintain sustainable community support programs with measurable outcomes
Responsible for the implementation, management, supervision and evaluation of programs
Ensure consistency of quality, accountability and high standards in all programs; this includes providing training for staff/volunteers and developing procedures, models, and comprehensive structural frameworks of support
Analyze trends within programs, identifying issues and developing and implementing solutions
Assesses community needs and communicates with stakeholders to gain community support and to solicit input to create and enhance population specific and culturally relevant programming
Develop, implement and evaluate recruitment and training strategies to expand the number of volunteers to support the programs
Develop, implement and evaluate recruitment strategies to expand the number of clients participating in the programs
Collaborate with Director of HIV Programs and Services to create system of statistical records to track all programs and services in the agency database
Work in conjunction with the Director of Development to write proposals to apply for public and private funds
Maintain fiscal controls to ensure all programs are within the scope of the annual budget and make appropriate adaptations to programs as funding streams change

Management of Program Staff/Volunteers:
Develop a cohesive staff team who support and respect each other, the clients, and the organization
Recruit, direct, and plan the work of the program coordinators including supervision and evaluation, training and team building
Organize and attend departmental meetings to maintain effective communication
Ensure adequate and qualified volunteers to carry out the program activities
Responsible for the selection, hiring, coaching, and discipline of program volunteers and employees
Identify learning needs for program and service volunteers/staff, and for the agency as a whole, and assist in providing needed training

Agency Management:
In the absence of the executive director, to deal with the day to day operations of Pridelines and the center in conjunction with the senior management team, including liaising with the board of directors
Assist Executive with the development of the agency program budgets and to monitor and be accountable for all program and service expenditures
Advise the Executive Director about programs and policies appropriate to the mandate of the agency
Active participant in the senior management team of Pridelines

Community and Committees:
The director of programs participates actively as an agency representative in collaborative partner networks and in related community activities.
Responsible for the expansion of the programs, identifying and forming community partnerships to enhance and increase the number of programs offered by Pridelines, specifically at the center when appropriate.
The director of programs is responsible for supporting agency committees as appropriate
When appropriate opportunities arise, the director will participate in national and regional committees. The director will attend regional meetings, workshops, and conferences and visit other LGBT agencies for observation and technical assistance in building capacity when budget allows.


A graduate degree in Social Work, Psychology, or related field i.e. organizational management, human services, public health, or education
Minimum of 3 years required experience in a related field
Familiarity with, and a passion for LGBT issues
Personal qualities of integrity, compassion, positive leadership, “can-do” attitude, flexibility, a sense of humor, and the capacity to exercise discretion and independent judgment as well as work and as part of a team
Strength in recruiting, managing, developing, and retaining individuals, empowering them to utilize their expertise and elevate their levels of responsibility, span of control, and performance
Understanding of working with diverse populations that leads to client centered support services
Able to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Assesses situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of Pridelines and the center; Sets priorities and monitors progress towards goals.
Demonstrated success developing and evaluating program models, and selecting and operationalizing innovative programs
Speaks, listens and writes in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Understands ethical behavior and business practices and ensure that own behavior and that of others is consistent with these standards
Ability to travel and/or commute locally and long distances
Willing to work evenings, weekends and weekdays
Able to prioritize multiple projects and manage frequent interruptions
Proficient in using technology as a reporting tool and experience working with information technology staff to develop and implement program evaluation and reporting systems
Proficient computer skills and experience with Microsoft Office (required), Cross functional database systems, specifically Apricot (preferred)
Must be able to pass a Level 2 Background Clearance

How to apply

All employment submissions must include a cover letter stating the position of interest, and salary requirement, with an accompanying resume. Applicants must demonstrate the appropriate experience and background as described within the position announcement. Incomplete submissions or those not stating a salary requirement may not be considered.

Pridelines Youth Services is an Equal Opportunity Employer. You are encouraged to apply regardless of your race, ethnicity, national origin, ancestry, sex, gender identity, marital status, religious creed, sexual orientation, veteran status, or age.

You are also invited to self-identify if you believe you may be covered by the ADA (Americans With Disabilities Act) and wish to benefit from the protections afforded you.

Pridelines Youth Services requires that all employees, contractors and volunteers provide a Level 2 Background Clearance prior to being hired.

Please submit cover letter and resume to