Program Coordinator – Step Up Los Angeles

Position Summary

Under the Program Manager’s supervision, the Program Coordinator will support the delivery of Step Up’s Teen Programs, serving up to 300 high school age girls from Los Angeles area schools. The Coordinator will split time between the Step Up office, downtown LA, and in the field at Step Up’s select partner high-schools, which all serve under resourced populations of students. Program areas include: confidence-building, college preparation, and career development.

Duties & Responsibilities

After-School, and Saturday Programming

Provide coordination and support to the Teen Program Manager to execute Step Up’s teen programs including:
After-school programming
Saturday programming
Teen participation in member events and special events
Coordinate logistics and supplies for all above listed programs, and provide administrative support.
Conduct regular site-visits to provide support during after school programming, including oversight of activities of teen participants, Step Up volunteers, and facilitators.
Collaborate with school staff and Step Up facilitators across multiple sites to deliver activity reports; track opportunities offered, attendance, behavior, and performance through accurate record keeping, using Google Docs and Salesforce.
Assist Teen Program Manager with planning and execution of showcases, field trips, conferences etc.
Support with planning and managing attendance for Step Up teens, members, and guests.
Know and enforce Step Up program expectations, policies, and protocols.
Assist in ensuring that Step Up branding is consistent across program sites.

Youth/Family Relationship Coordination

Develop a strong relationship with each teen participant and maintain regular contact with each participant’s parent/guardian.
Collaborate with partner school staff in scheduling Step Up programs and special events as well as participating in appropriate school orientations, meetings or events for purposes of educating and promoting Step Up programs.
Assist in family/youth/facilitator intervention on a case-by-case basis.
Manage parental involvement efforts through conducting regular parent meetings and orientations.
Communicate with teen participants about special opportunities as needed.
Organize and manage special events for teen participants and volunteers.
Organize and manage special events for alumnae.
Chaperone teen participants to and from field trips and events; coordinate teen participant transportation as needed.
Communicate with program facilitators and school staff about any schedule modifications or important behavioral or environmental issues.

Volunteer Management

Assist in volunteer appreciation and management, including directing and guiding volunteers by delegating and monitoring specific responsibilities and sending volunteer thank you notes.

Program Administration and Evaluation

Manage retention of teen participants in all programs.
Maintain quality records of student attendance, and contribute to national Teen Program evaluative database including updating statistics, case studies, etc.
Administer program surveys to participants.
Collaborate with school staff to collect report cards, diplomas, and relevant test scores, when necessary
Collect and manage data required by funding sources and for monitoring and evaluation purposes.
Enter data into relevant databases and tracking systems, manage hard and soft program files and maintain updated records.
Undertake and complete research assignments as requested.
Provide logistical support for Step Up events.
Maintain office environment through ordering, stocking and keeping records on office supplies and other purchase orders.
Complete additional tasks as required.


Candidates must have an undergraduate degree, 3 years of work experience in youth development work, and be passionate about working in the non-profit industry. Specifically, the successful candidate will meet the following criteria:

Experience working in youth development, high school age preferred
Bachelor’s degree from an accredited college or university
Excellent communication and interpersonal skills working with a variety of groups, including staff, sponsors/donors, member leaders and volunteers, board members, school administrators, parents, teens, etc.

Teaching or public speaking experience/training is preferred
Demonstrated competency working with ethnically diverse and under-

Resourced communities

Strong attention to detail and ability to deliver quality, professional work in a fast paced environment
Experience in management of programs and people is preferred

Demonstrated leadership and teamwork qualities
Self-starter and fast-learner who does not require heavy supervision and copes well with change
Strong sense of integrity, commitment and initiative
Ability to travel to partner schools in and around downtown Los Angeles, including Leimert Park, Boyle Heights, Atwater Village, etc.
Valid driver’s license and insurance or other reliable form of transportation
Up to date proof of negative TB screening (Step Up can support in acquisition)
Ability to pass a background check (Step Up can support in acquisition)

Proficiency in Microsoft Office preferred
Proficiency in CRM data management tools (Salesforce, specifically) preferred
Knowledge of the college admissions process preferred
Bilingual English/Spanish preferred
Passion for women’s social issues and interest in delivering quality educational, enriching experiences to girls

To Apply

Please send resume, cover letter and addendum (explained below) to Nickie Acero at