Registrar & Database Administrator – Wilderness Torah – Berkeley

JOB DESCRIPTION:
Wilderness Torah seeks a Registrar & Salesforce Administrator to support our growing organization. The Registrar & Salesforce Administrator supports the program registration process through vendor software management, data entry, reporting, and customer support in a timely, accurate, and appropriate manner.
Reporting to the Director of Finance & Operations, this role provides support to the organization through (1) the customization, configuration, and support of the Salesforce platform; (2) the production and management of event registration and online donation processes; and (3) helping and empowering other staff with reports and dashboards in Salesforce. The ideal candidate will have a minimum of three (3) years experience in Salesforce. The candidate should be comfortable with creating automation and complex configurations, resolving issues on the Salesforce platform, and engaging with various third-party tools and integrations.

JOB RESPONSIBILITIES:
CRM: Salesforce
Build CRM database infrastructure (objects, fields, record types, report types)
Create pleasing displays (page layouts, page designs), build dashboards
Build and support staff in creating reports as requested
Merge contacts
Manage Salesforce automations (workflows, processes, flows)
Build, manage, troubleshoot FormAssembly forms and connections to Salesforce
Support Development
Managing donation forms and donor acknowledgment
Manage recurring donations
Monthly reconciliation of donations
Best Practices
Maintain up-to-date backend and frontend user guides of the platform
Teach staff trainings and respond to questions
Learn new ways to make better use of our Salesforce database
Manage bug reports for tech issues and figure out steps to recreate and report them to developers

Program Registrar
Develop program registrations via Blackthorn and FormAssembly and map fields to Salesforce objects
Work directly with program managers and marketing to set registration timeline and workflow
Work with marketing to integrate forms with the Wilderness Torah website
Build custom objects to receive data from new form fields
Work with program managers to streamline and troubleshoot any issues with Salesforce integration
Track event registrations and communicate with relevant staff about status
Program payments
Coordinate scholarship awards and disbursements
Manage installment plans
Follow up with attendees after events as needed for payment
Answer customer inquiries related to registration. Provide tech support to externally to users
Manage Refunds and Credits
Assist with implementation of program refund policy
Manage and process refunds and credits in accordance with policy.

General Wilderness Torah Responsibilities
Support special projects within the organization as needed and as available
Participate in weekly staff meetings and retreats
Participate in Cultural Evolution work that aims toward deeper collaboration, more equitable decision-making, and stronger cultural anchoring
Participate in Justice, Equity, Diversity, and Inclusion work
Engage as a thoughtful member of a small, innovative team and community

ABOUT YOU:
Candidate should be proficient in Google Workspace with advanced spreadsheet skills. 3 + years performing Salesforce configuration and administration of the Sales and Service Clouds and the NPSP (Nonprofit Success Pack). Experience with relational databases, data models and data integration tools/processes. Must have good IT skills (including data evaluation/analysis using relevant computer applications). Critical thinking skills must be high. Able to analyze and process data from multiple formats and integrate into usable data information. Strong communication skills including experience in writing, answering phone calls, and speaking. Experience providing customer or client services, a strong ability to multitask, a friendly demeanor, and the ability to meet strict deadlines. A keen eye for detail. Commitment to our mission

ABOUT Wilderness Torah:
Founded in 2007, Wilderness Torah is a leader in the earth-based Judaism movement and has served thousands of people with land-based holiday retreats; outdoor, mentor-based K-12 programs; young adult leadership development, local and national training in our models, and most recently our virtual learning opportunities. We’re here as one healing balm in an overstressed, disconnected culture – to reconnect to the magic created when we get out into nature, experience embodied Jewish ritual and learning, all within a multi-generational setting. See our website at www.wildernesstorah.org.
Our workplace culture is one based on flexibility, trust, warmth, and dedication. Our team works hard, brings their whole selves, takes time when they need it, and relishes helping create meaningful experiences. We also have a large community of hundreds, from families in our youth programs to participants who help co-create our events. You will work with an amazing team of smart and caring people, in a workplace culture that values flexibility and collaboration.

ADDITIONAL DETAILS:
Compensation and Benefits
Part-time 40% FTE (16 hours/week), competitive nonprofit salary commensurate with experience. Annual salary range from $50,000 to $65,000 ($24/hour to $31/hour)
Retirement Plan: SIMPLE IRA with matching
We offer ten U.S. holidays and all chag Jewish holidays off (days that follow the Shabbat rules of no work). We have a flexible vacation policy and a sabbatical policy
Free attendance at Wilderness Torah community programs, 25% discount on youth programs
Be an integral part of an innovative organization in an exciting growth phase, as well as part of a cutting-edge movement to reconnect Judaism to the earth
Schedule & Supervision
This role is supervised by the Director of Finance & Operations
Flexible work schedule. Work remotely.
This role will need to give between 20-30 hours per week for the first couple of months.

To apply
Please send resume, two references, and cover letter (one page) in a single PDF to jobs@wildernesstorah.org, include “Registrar & Database Administrator” in the Subject line.
Start Date: Immediate
Application Due Date: June 1, 2022

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