Housing Counselor – El Centro de la Raza – Seattle, WA

GENERAL INFORMATION

Position Title: Housing Counselor

Pay Status: Executive Management Staff X Contract Exempt Non-Exempt X

Reports To: Homeownership Center Manager

POSITION SUMMARY

The Housing Counselor is a member of the Homeownership Center team, supporting El Centro de la Raza’s mission as an organization grounded in the Latino community to build unity across all racial and economic sectors; to organize, empower and defend its most vulnerable and marginalized populations; and to bring justice, dignity, equality and freedom to all the peoples of the world. To fulfill its mission, El Centro de la Raza provides comprehensive, culturally competent education and counseling services to Latino homeowners, foreclosure victims, and consumers. The Housing Counselor will work to support Latino borrowers who need refinancing; assist Latino foreclosure victims in locating, securing, or maintaining affordable rental housing; and provide pre-purchase counseling to low- to moderate-income Latino homebuyers who may buy distressed property or receive down payment assistance for the purchase of a foreclosed home to ameliorate the effects of the foreclosure crisis.

ESSENTIAL FUNCTIONS

Manage a caseload of 150 housing counseling clients who are interested in refinancing their home, acquiring rental housing, or purchasing distressed homes.
Work with clients on a one-on-one basis to deliver Mortgage Delinquency Prevention; Non-Delinquency Post-Purchase; Rental; and Homebuyer Counseling tailored to each client’s unique circumstances.
Develop and assist clients with action plans to refinance; locate, secure, or maintain rental housing; or get them mortgage ready; and provide follow up.
Conduct intake and/or screening interviews with potential housing counseling clients to assess their ability to prevent foreclosure; access refinance; acquire rental housing; and become mortgage ready.
Assist with facilitating post-purchase education and homebuyer education workshops, which are held on a monthly basis including scheduling, marketing and procuring speakers.
Manage and monitor data on a variety of internet-based software programs and housing counseling databases.
Assist with the preparation of monthly, quarterly, semi-annual, and annual housing counseling activity reports.
Create, maintain and update client files on a regular basis.
Participate in staff meetings and one-on-one meetings with Homeownership Center Manager.
Attend and participate in webinars and trainings locally, regionally, and nationally.
Assist with outreach to the Latino community.
Perform additional duties as assigned by management.

QUALIFICATIONS

Essential minimum skills, education, and experience:

Commitment to mission, respect for the work of our nonprofit partners, commitment to providing exemplary service to our clients.
Ability to work collaboratively and effectively with internal and external staff, and volunteers.
Bachelor’s degree (or beyond) and two years of relevant work experience, with some background in housing, the home buying process, finance, financial education, counseling/coaching, or social service delivery.
Experience in budget and/or financial services, credit, homeownership, social work, financial planning, teaching, or other related fields.
Bilingual and biliterate in Spanish and English.
Previous experience working in a multicultural environment with people from diverse backgrounds.
Previous experience in public speaking and group presentations.
Previous experience working with individuals in one-on-one counseling settings.
Willingness and ability to adapt quickly as program needs evolve.
Proficient in Microsoft Office suite applications.
Availability to travel locally, statewide, and nationally including occasional overnights and weekends.
Ability to work a flexible schedule including weekends and evenings as program delivery dictates.
Excellent verbal and written communication skills.
Ability to work under deadlines with multiple responsibilities
Knowledge of internet-based client management systems, particularly SalesForce, Home Counselor Online, CounselorMax, and HOPE LoanPort.

COMPENSATION

Commensurate with experience. This position is supported through a three year grant received from the Washington State Attorney General Mortgage Settlement Fund Grant.

WORKING CONDITIONS/ENVIRONMENT

This is a full-time position, 40 hours per week. The Housing Counselor must be available to work flexible hours (evening and Saturday) to accommodate the needs of clients. The Housing Counselor may be required to travel locally to meet with partners, facilitate workshops in community, etc, which requires a vehicle. The Housing Counselor generally works in an office environment.

NOTES AND SPECIAL REQUIREMENTS

This position requires a background check. This job description is not, nor is it intended to be, a complete statement of all duties, functions, responsibilities and qualifications that comprise this position. This position is intended to be general and may evolve over time. The description is subject to periodic updating. At management’s discretion, the employee may be assigned different or additional duties from time to time. Position requires a 6 month evaluation period.

BENEFITS

This position is eligible for the following benefits: vacation, sick leave, medical, dental, vision, life insurance, retirement plan and personal, family, medical, bereavement and military leave.

Please send resume to Miguel Maestas at associate@elcentrodelaraza.org. If you have

questions, please call 206.957.4650.

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