Director of Operations – Opening Doors Inc – Sacramento, CA

SUPERVISED BY: Chief Executive Officer

SUPERVISES: Program Managers, Office Manager and other assigned staff and/or volunteers

SALARY STATUS: FLSA Exempt (Salaried), Salary: $54,000 to $60,000 DOE

ORGANIZATION: Opening Doors is a nonprofit organization that helps refugees, survivors of human trafficking and other underserved Sacramento area residents to achieve self-sufficiency and increased assets by accessing opportunities to mainstream economic, legal, and social systems. We do this by providing safe places, skills development, business training and loans, immigration legal assistance and connections to community resources. Our agency is currently in a period of growth.

SUMMARY: The Director of Operations will lead and supervise the program management team, the office manager and other assigned staff to assure all Opening Doors’ programs and services are implemented with fidelity and in accordance with best practices and requirements of funding sources. The Director of Operations will support growth by leading the agency’s ongoing infrastructure development, maintaining and enhancing the human resources department and use of volunteers, and overseeing management of office functions and activities.

An ideal candidate will have at least 3 years’ experience supervising a team of 4 or more people. They will have experience in a small nonprofit, or in a very small company where they worked constructively in a relatively unstructured environment and with constrained resources. They should be flexible and able to multi-task. They will feel a strong connection to our mission and work, and be comfortable putting in long hours when needed as we take the organization from a small to a medium-sized nonprofit. They will relish a challenge. Applicants will have the best opportunity for success if they address these points in their cover letter.


Ensure effective and efficient daily operations of Opening Doors.
Supervise and effectively manage all assigned staff. Responsibilities include recruitment, hiring, training and evaluation.
Ensure all agency programs and services are implemented with fidelity and in accordance with best practices and requirements of funding sources. Ensure all documentation and reporting is completed and submitted in a timely and accurate manner.
Supervise the Office Manager/HR Coordinator/Volunteer Coordinator. Oversee improvement of Opening Doors HR, volunteer programs, and other infrastructure.
Support Program Managers in the development and execution of program budgets. Work effectively with the CEO and Senior Accountant to develop and maintain agency budget. Monitor budget monthly and recommend corrective action to the CEO, as needed.
Assist Program Managers to identify funding opportunities and work with them and the CEO to draft grant proposals including grant budgets and to develop and carry out other fundraising activities.
Support Managers in carrying out and improving data collection and outcome tracking.
Provide leadership to Program Managers to assist them in understanding the local, state and national contexts in which their programs operate and in thinking strategically about their program’s future.
Identify training/career enhancement opportunities for Managers and their staff; facilitate staff professional development.
Establish and monitor staff performance and progress toward achievement of development goals, assigned deliverables, objectives, and priorities. Conduct annual performance appraisals, and administer salary adjustments with CEO approval.
Identify opportunities for Opening Doors to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
Maintain effective and continuous communication with the CEO to identify and address important operational issues.
Perform other duties as assigned.


Two to five years of management-level experience in nonprofit administration or a similar setting, preferably serving low-income or vulnerable communities;
Significant, demonstrated experience supervising management level staff;
Demonstrated knowledge and understanding of staff development, recruitment, HR compliance and best practices;
Experience developing and managing budgets;
Track record of effective working relationships with diverse employees at all levels;
Grants management/implementation experience, preferably including federal grants. A clear understanding of legal, audit, compliance and budget resource development;
Excellent interpersonal, analytical, oral and written communication skills;
Demonstrated resourcefulness. Experience working with IT staff to develop and implement new processes and systems that increase efficiency in a fast-paced environment;
Flexible; self-starter. Ability to work effectively in an environment of multi-tasking and constantly changing priorities;
Highly detail-oriented;
Bachelor’s degree in a relevant field.

Physical Requirements and Work Environment

The following demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Hispanic Prosperity Program Associate’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

While performing this job, the employee is required to sit often and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard, The employee is occasionally required to stand, walk, reach with arms and hands, lift approximately 30 pounds on occasion, and to stoop, kneel, or squat, and drive on occasion. The noise level in the work environment is usually quiet to moderate.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and skill and agility tests.

How to apply

Interested candidates should email a resume and cover letter to: Include “DIR OF OPERATIONS – [Your name]” in the subject line. No phone calls please.