Family Services Manager – Habitat for Humanity of East Jefferson County – Port Townsend, WA

Responsible for Habitat for Humanity of East Jefferson County’s goals and plans relating to family services. Manage all family services programs, including family selection (new construction and repairs), homebuyer education, and post-purchase support.

Oversee the entire process of selecting participants for Habitat’s homeownership program to ensure a sufficient stream of qualified, partnership-ready candidates to meet organizational service goals.
Ensure program complies with all laws (including Fair Housing and the Equal Credit Opportunity Act), as well regulations and policies.
Regularly review and update affiliate curriculum, family partner manual, and other materials
Utilize Habitat for Humanity International (HFHI) resources (including Affiliate Operations Manual) and community resources
Track partner family completion of education program
Provide support to partner families and monitor progress and compliance
Track and review sweat equity
Monitor compliance with partnership agreement (“Letter of Conditional Acceptance”)
Develop support and intervention plans when issues arise
Arrange partner family celebrations (ground breaking, “prayers in the walls,” and dedication)
Implement applicable policies, including De-selection Policy
Refer partner families for loan origination and monitor progress to facilitate timely closing of home sale
Provide post-purchase support
Provide support to Homeowner Associations
Identify and oversee selection of qualified applicants for the affiliate’s Neighborhood Revitalization home repair program
Arrange financing
Provide support to selected applicants prior to, during and following the repair

Position Requirements:

Support and endorse the Habitat for Humanity mission.

Bachelor’s degree and minimum of three years relevant experience; prefer MSW with relevant experience. Will consider equivalent combination of education and experience.
Must be able to
develop and implement work plans to achieve strategic goals,
evaluate progress, and
revise plans for effectiveness
Able to teach and mentor partner families and volunteers
Excellent written, verbal and interpersonal communication skills required, together with the ability to work collaboratively; group facilitation skills preferred
Proficient with Microsoft Office.
Must be able to handle sensitive information confidentially.
As a loan originator, must meet character and fitness standards and be able to pass a pre-employment screening that includes criminal background and credit check.
Valid driver’s license and ability to travel as needed. Access to a car is required to fill the duties of this position.
Willingness to maintain the flexible work schedule necessary to fulfill the responsibilities of this position, including evenings and weekends as needed.
Ability to climb stairs to access second floor office and to sit at desk for long periods of time.
Fluency or facility in Spanish desired.

How to apply

Send resume and letter to Executive Director, Habitat for Humanity of East Jefferson County, c/o A background check, including criminal records, sex offender registry, and credit report, will be completed prior to any offer of employment. Position is open until filled.