The Data Services Manager is responsible for leading the Data Services team in data entry, data hygiene, and optimization of donor revenue data with the organization’s Blackbaud Enterprise CRM (BBEC) database. This position also manages staff responsible for processing all credit and debit cards and on-line gifts while coordinating with Finance to ensure that gifts are properly coded in accordance with the chart of accounts.
Essential Duties and Responsibilities
Manages, coordinates and supports all organizational data entry efforts for donor and prospect biographical and revenue information.
Develops and maintains regularly scheduled data hygiene routines to ensure data integrity.
Acts as the main contact and monitors performance with caging and lockbox provider and recommends and implements procedural changes as required.
Oversees the processing of all donor credit/debit cards, bank deposits, stock and online gifts.
Oversees processing of special giving programs including corporate matching gifts, tributes, memorials and workplace giving.
Manages the ongoing processing of the monthly giving program, including processing monthly donations, maintaining donor data, sending monthly credit card expiration notifications and communicating with this donor segment in collaboration with Donor Relations.
Develops and maintains all written procedures for Data Services operations.
Develops procedures and standards for Development staff on the proper data entry of commitments, pledges, and planned gifts and offers training for staff in those areas.
Creates and runs revenue queries, exports and reports in support of fundraising efforts in cooperation with Major Gifts, Planned Gifts and Foundations staff as needed.
Provides ongoing Development team notifications of incoming and intended gifts, especially high-dollar and stock gifts and coordinates unidentified stock transactions with gift officers.
Coordinates with various staff members with revenue-related needs in support of special giving programs and donor relations.
Coordinates with Finance to ensure that gift data is properly coded and can be reconciled with the accounting system.
Implements continual improvements as required to Data Services operations and to achieve excellence in the data services function.
Manages Data and Donor Services Assistant and Data Services Assistant.
Manages special projects related to revenue and data services efforts. Manages and/or serves on project teams addressing departmental efforts.
Responsible for providing the online team with updates to giving instructions on the organizations web site.
Ideal Experience and Personal Qualities
Five or more year’s direct experience in non-profit donor database management preferred.
Bachelor’s degree or equivalent years of relevant experience required.
Advanced skills in Blackbaud eCRM or the Raiser’s Edge or similar fundraising software.
Knowledge of Microsoft SQL Reporting Services.
Experience with Microsoft Office with significant knowledge of Excel and Access.
Strong experience with planning, delegating and managing a gift processing/data services function in a non-profit fundraising organization.
Strong communication skills including writing ability.
Ability to convey technical information effectively.
Well-organized, attentive to detail and timeliness.
Successful management of staff and experience with team building.
Personable and able to work with a wide variety of people.
Compensation: We offer a competitive salary and excellent benefits that are comprehensive and competitive. We also offer an extremely congenial work environment and a casual dress code.
How to apply
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