IT Support Technician – Maersk – Miami

We are looking for a IT Support Technician to join our North America team. This position will be based in Miramar, FL.
Maersk Line, the global containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world’s largest ocean carrier. And we are consistently recognized as the most reliable container shipping company.

We offer
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees includes health, dental and vision insurance, 401k savings plan with an employer match and paid time-off. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities
Will provide onsite support to various business units for assigned incidents/tickets.
Provides input to all relevant stakeholders for office move planning
Supports hardware and software asset management/tracking/auditing in accordance with global processes.
Delivers server housing support, management and LAN cabling troubleshooting.
Provides on call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
Offers VIP support to selective customers as per SLA and business agreements.
Improve and ensure full collaboration between IT and all business units.

We are looking for

Soft Skills
Willingness and ability to readily respond to changing circumstances and expectations.
Customer service experience.
Good communication skills.
Requirements:
ITIL v3 foundation certificate ( or knowledge of ITIL )
ITIL A+ Certification (or equivalent)
Project Management skills
LAN and WAN knowledge and familiarity

Preferred
Experience working with SNOW (Ticket System)
Ability to speak Spanish a plus but not required.

Please click here to Apply Online

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