Data Systems Manager (Salesforce) – uAspire – Oakland, CA

Organization Summary:
uAspire is a national leader in providing college affordability services to young people, families, and college access and success practitioners. By 2022, uAspire’s strategic plan aims to impact the lives of 3,000,000 young people through:

Student Advising:
In person and over text, we support students one-on-one to maximize financial aid, minimize loan debt, and make informed financial decisions about the best post-secondary option for them.
Training: Online and in-person we provide professional development for school counselors and college access providers, sharing our expertise so they can effectively support their students.
Policy & Systems Change: To level the playing field for young people from all economic backgrounds, we work to improve financial aid systems so everyone has a chance to graduate with a degree they can afford.

Position Summary:
The challenges of college affordability have never been more pronounced, and uAspire’s expertise – built over 30 years of practice – has never been more needed across our sites and communities nationwide. uAspire leverages Salesforce for complex data and relationship tracking across all of its departments – currently 90 users – from programmatic implementation and evaluation to fundraising, marketing, and business development. The Salesforce Manager will support the development, implementation, oversight, and strategic integration of uAspire’s Salesforce system across each of these departments. This position is responsible for the management of uAspire’s Salesforce instance and related information systems, ensuring the collection, migration, and maintenance of high quality program, development, and operations data. They will work closely with each department to maximize use of the Salesforce platform and build cross-departmental reporting mechanisms that support strategic decision making and program impact.
The ideal candidate will have technical expertise of Salesforce, coupled with a deep understanding of data management and a passion for contributing to a mission driven organization and team. They will have a keen ability to introduce new, efficient approaches to data collection, reporting, and analysis across diverse departments, paying close attention to quality, efficiency, and ongoing user needs. As uAspire continues to grow, this position will have the opportunity to build new systems that support the evolving needs of a data-driven and analytical organization.

Key Responsibilities
Develop & Maintain Organization-Wide Salesforce Instance
Work with cross-functional teams of department stakeholders to ensure that uAspire’s Salesforce architecture aligns with organizational priorities and strategy; make enhancements to Salesforce to improve alignment when necessary
Stay up-to-date with new features/system enhancements coming from Salesforce; recommend and manage implementation of new functionality as needed (e.g. transition to Lightning Experience)
Oversee customization of new fields, objects, formulas, page layouts and workflow rules within uAspire’s Salesforce instance
Manage Salesforce user roles, permissions, and group settings across the organization (currently 80 users, and growing)
Develop intuitive reports and dashboards to support monitoring and learning
Implement new capabilities within Salesforce to meet the needs of the fundraising, marketing, and business development teams
Regularly solicit and respond positively and proactively to feedback from staff across all departments regarding their experiences with Salesforce
Regularly assess new opportunities to align organizational data needs with Salesforce’s offerings, and coordinate follow-through on ideas as plans are approved by department/organizational leaders
For all data integrity processes, embody a hyper-focus on ensuring that new systems and processes “stick” across all Salesforce users, meaning they are user-friendly, well thought-out, intuitive, and meet the evolving needs of end users in their design and implementation

Maintain Data Quality, Systems, and Tools to Enable the Measurement of uAspire’s Impact Models
Identify, build out, and test tools that support the efficient tracking of student and practitioner-level impact
Oversee routine data cleaning and data quality checks, including de-duplication, mass upserts and uploads, data validation, and migration
Develop reports and dashboards to continuously monitor data integrity
Develop and document Salesforce and other data system protocols and procedures, and lead on-going training of Salesforce users
Manage user feedback and troubleshooting systems

Committed to Equity: has a passion for working and participating in an organization dedicated to ensuring a diverse, equitable, and inclusive work environment.
Salesforce Expertise: has experience and comfort with Salesforce administrator tasks including: creation and manipulation of fields, objects, page layouts, reports, dashboards, workflows, and processes; management of data imports; build out of user profiles, permissions, and security settings.
(while not every candidate may not have deep expertise in all areas, we are looking for someone who is comfortable with the majority of them)

Project Management:
has strong skills in priority setting, time management, cross-functional collaboration, and ability to respond flexibly to changing circumstances.
Effective communication skills: has customer service orientation to respond positively and proactively to users’ changing needs; modulates level of technical detail and explanation based on audience skill level.
Learning and growth mindset: actively seeks to expand technical skills and expertise.
Problem solving: has the ability to and enthusiasm for analyzing, assessing and deconstructing information to pinpoint problems and subsequently research and identify potential solutions.
Location: Boston, MA or Oakland, CA.

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