HMS a Gainwell Technologies Company
At HMS a Gainwell company the Service Authorization Specialist analyzes inquiries through the use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
Your role in our mission
Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
Assists less experienced staff in developing appropriate responses.
What we’re looking for
Two or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
Experience working with fax machines, computer software and telephone technology.
Experience working with help desk (call center) software.
Business and analytical problem-solving.
Good communications skills.
What to expect in this role
Work in Anchorage, Alaska office is highly preferred, but we will consider those that are highly qualified and by request only for remote work on a case-by-case basis
The pay range for this position is $42,900.00 – $53,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.
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