Under the supervision of the Family Violence Intervention Unit Manager, the Senior Bilingual Case Management Specialist provides survivors of domestic violence with emotional support, assistance navigating the criminal justice and civil legal systems, links to other social services, and help pursuing and achieving success.
The position works as part of the Family Violence Intervention Unit (FVIU). FVIU includes crisis services, case management, mobile response, and advocacy work. These services support and stabilize survivors, assisting them in assessing safety needs and seeking to bolster survivors’ freedom and security to move forward in their lives. In addition, this position will participate in community outreach and trainings to facilitate warm referral relationships and increase quality agency partnerships.
Specifically, this position is focused on providing services, outreach, and education to the residents of San Leandro. This position will spend significant time in the City of San Leandro building relationships with communities and with government and non-profit service providers. This position starts on March 1, 2022.
SKILLS AND ABILITIES:
A successful Case Manager is sensitive to the emotions and experiences of others. You have patience and empathy in moments of crisis or panic. You can identify the unique strengths in others and help them cultivate their talents, and therefore their successes. The Case Manager enjoys a challenge, can analyze a situation, reflect on the necessary actions, and seek out often unconventional solutions. You enjoy working as part of a team, with enthusiasm, empathy, and a passion for working collaboratively to empower others. This Senior position will include supervisory responsibilities for two Case Managers so a successful person in this position will have supervisory experience.
Empowerment-Based Case Management
You will maintain a caseload of survivors, who meet criteria for longer case management services, serving 30 survivors over the course of one year. Case Management includes, but is not limited to:
1) Identifying and completing initial outreach to potential case management clients
2) Meeting regularly with clients to empower them to take steps towards achieving their goals. This includes assessing the strengths, challenges, resources, and cultural context which shapes how success looks for that survivor.
3) Providing court accompaniment and facilitating referrals to other social and legal services, as appropriate.
4) Conducting outreach with other community agencies to train others about our program and build partnerships
5) Participating in regular case review team meetings and contributing to collective decisions about enrollment, case plans, and termination of the case management relationship.
You will supervise two case managers, including meeting regularly individually and as a team to review workload, support case managers with client issues, and assess overall performance. The case management team is supported by an outside consultant trained in empowerment-based case management, and you will interact regularly with this person.
· In partnership with FVLC Managers, lead efforts in San Leandro to coordinate efforts to address domestic violence.
· In partnership with other agencies, provide trainings for street outreach teams in San Leandro, Alameda County Fire Department (serving San Leandro), San Leandro Police Department, and other service providers.
· In partnership with other agencies, conduct outreach to San Leandro communities, reaching at least 100 people annually.
· Answer crisis line calls and assist walk-in clients who drop into the office, as needed
· Attend and actively participate in regularly scheduled team meetings.
· Maintain data on client contacts, case information, program assessment and officer training needs.
· Contribute to the growth and development of the FVIU team and FVLC, through participating in data collection aimed at better understanding client needs and improving the program in response to those needs.
This position is not limited to the duties described above. Duties and responsibilities may be changed, expanded, reduced, or deleted to meet the business needs of FVLC.
Bilingual in Cantonese and/or Spanish.
Bachelor’s Degree in social work, psychology, or a related field OR at least four years of related experience. Masters level candidates are welcome to apply, but the candidate cannot be licensed.
Basic understanding of the dynamics of domestic violence and previous experience with crisis intervention, domestic violence, and/or sexual assault-related services.
Previous training and/or experience with Motivational Interviewing, the Recovery Model, Strengths-Based Case Management, and/or cultural competency skills.
Previous experience with mental health.
Demonstrated presentation skills and comfort speaking in front of groups.
Ability to relate well with people from diverse socio-economic and ethnic backgrounds.
Ability to work independently and with a team.
Valid California driver’s license and insured vehicle.
Criminal background check (provided upon hire).
CA Domestic Violence Counselor Certification (can be provided upon hire).
Familiarity with social service agencies in Alameda County, San Leandro.
CLASSIFICATION: Non-exempt, full-time.
COMPENSATION: Annual pay is commensurate with education and experience, starting at $60,000. Benefits include medical, dental and vision coverage, life insurance, 403(b) retirement plan, flexible spending account, generous vacation plan.
Please send resume and cover letter to email@example.com, with “Senior Case Manager” in subject line. Review of applications will begin immediately and continue until the position is filled.