ABOUT THE POSITION
Town Hall Seattle seeks a seasonal, part-time Patron Services Associate to oversee Town Hall’s nightly ticketing activities. The Patron Services Associate (PSA) is responsible for processing ticket orders and running the nightly box office with front-of-house volunteers. As the first line of contact for many of Town Hall’s patrons and the general public, the Patron Services Associate serves as an ambassador for the organization and its continued growth, development, and success. Reporting to the Production Manager, with oversight by the Box Office Manager, the PSA works closely with the nightly House Manager to manage day-of-show logistics and public safety at Town Hall-produced events. The ideal candidate will develop a familiarity with and passion for Town Hall’s mission and programs to act as a friendly and effective advocate for the organization. Shifts vary in length but are typically 4-5 hours. Shift times vary based on event needs. Evening and weekend hours are required.
COMPENSATION AND STRUCTURE
Starting hourly rate is $19.61/hour and the position is non-exempt.
This position is seasonal, September-June, with limited summer hours.
Paid sick and safe time, per Washington state law.
Meal stipend based on shift eligibility.
ORCA card benefits available for travel to and from shifts.
Oversee nightly ticketing and front of house operations for Town Hall events. Process ticket transactions with cash and credit cards.
Act as the primary day-of-event on-site contact for front of house volunteers; assign duties, train individuals as needed, and report shift completion for each event.
Set up event-related furniture (e.g., tables, chairs, and music stands, signage, etc.) and strike and reset as needed to prepare for the following day’s events.
Support box office tracking, reporting, and data collection.
Encourage audience engagement with upcoming programs/events.
Provide in-person and remote (email & phone) customer support; lead by example and respond promptly and professionally to customer inquiries and requests.
Spearhead accessibility efforts. Assist members of the public with special needs, including early and reserved seating for mobility impaired persons.
Coordinate with house staff to ensure that the lobby, bathrooms, and outdoor areas are clean and maintained during all performance and rental hours. Vacuum lobby space(s) as necessary to maintain cleanliness.
Coordinate with staff to ensure the clean, secure, and event-ready operation of the building. This may at times include interacting with the unhoused community in our neighborhood.
Actively engage in work with a positive attitude as a member of the Town Hall team. Ensure that all interactions are culturally responsive, respectful, and based on a foundation of Town Hall’s commitment to inclusion, diversity, equity, and accessibility.
Assume crowd control and/or evacuation responsibility during emergencies in consultation with House Manager and building staff.
Maintain best practices in cash-handling procedures.
Complete all box office reports, deposits, and paperwork, including membership paperwork.
Other duties as assigned.
A minimum of one year of experience in a service-oriented role required.
Proven success working with volunteers and/or the public, preferably in an events-related capacity.
Familiarity with box office procedures, volunteer oversight, and experience with donor and membership cultivation a plus.
Familiarity with or ability to quickly learn POS interfaces and software applications (Microsoft Suite, Ticketure, and Salesforce among others).
Highly accurate with attention to detail.
Flexible, collegial, and self-directed working style with a sense of humor.
Ability to handle cash and reconcile nightly box office earnings.
Passionate about the performing arts, cultural advocacy, and books.
Ability to work quickly and independently, to think clearly under pressure, problem solve and prioritize needs, and to maintain a calm and friendly demeanor when dealing with the public.
Proven success working with the public, preferably in an events-related capacity.
Punctual and dependable.
Ability to consistently display a positive, friendly, and energetic attitude and professional appearance.
Applicants must be able to work a varied and flexible schedule including evenings and weekends (minimum of two weekends per month), lift and carry up to 25 lbs., and work on their feet for several hours at a time.
Work schedule as assigned by production leadership and as dictated by monthly event calendar (10-20 hours per week); ability and willingness to work long hours when necessary.
Submit resumé and cover letter to email@example.com, with “Patron Services Associate: Name” in the subject line. Resumés are requested by August 1, 2023, but positions will remain open until filled. The ideal start date is August 29, 2023.
Hiring for ‘House Staff’ positions such as this is on a rolling basis. Materials are collected and reviewed as determined by the needs of Town Hall. Applicants may not hear from us immediately.
For more information about Town Hall or to access this job description online, please visit our website at: www.townhallseattle.org. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. We strongly encourage applications from people with diverse backgrounds and lived experience, even if you have most but not all the qualifications listed above. If you feel enthusiastic about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you.