Serve as advocate for survivors and their children to address needs including but not limited to housing, benefits, medical, childcare, legal, education, employment, mental health, and substance use
Answer hotline calls and provide information, support, and referrals
Conduct shelter intakes
Engage in shelter practices and policies consistent with REACH’s model of focusing on overall wellbeing by providing trauma-informed, strengths-based services
Assist with programming in the milieu including adult and children’s activities
Assist survivors with contacting community resources, setting up appointments, and transportation to and from appointments
Attend any meetings or appointments that will assist in providing quality advocacy to survivors
Work with the Child and Adolescent Therapist to address children’s needs, including school registration, daycare, after school programs, and summer camps
Co-facilitate assigned support groups
Maintain survivors’ records including service delivery records, advocacy plans, and other documentation in accordance with confidentiality guidelines and database
On rotation for backup/on-call support
Work as part of a team to support shelter operations, facilities maintenance, and day to day residential needs
Communicate any individual or group concerns or needs at shift changes, both verbally and with appropriate written information in the logs
Develop and maintain relationships with housing authorities, DTA and DCF offices, employment agencies, medical, immigration, legal, substance abuse and other community resources
Track changes in availability and eligibility requirements for housing subsidies, welfare, and other benefits
All staff at REACH commit to:
Working to ensure that REACH’s values are demonstrated in the policies and procedures of the organization, every day.
Working in collaboration with colleagues in other programs at the organization, participating with internal committees, and engaging with external and coalition work related to the role and/or the organization.
Participating in staff meetings, weekly professional supervision, and weekly clinical supervision.
This is a salaried non-exempt position on a fluctuating workweek with hours from 12:00-8:00pm Monday through Friday
Expected to have some flexibility to accommodate resident’s appointments and shelter coverage
Occasional evening, weekend, and holiday coverage will be necessary including coverage during inclement weather
This position reports to the Director of Residential Programs
Bachelor’s degree or equivalent human services experience
A car and valid driver’s license for transporting survivors and attending appointments with them
Bilingual required (English/Spanish), must be able to provide all services fluently in English and Spanish
Must be able to regularly lift and move 25 pounds to assist guests in moving in and out of the shelter and occasionally lift and move 50 pounds
Candidates will be asked to submit a MA Criminal Records Check (CORI)
The salary for this position ranges from $45,000-$55,000 depending upon skills and experience
20 Days (4 weeks) of Paid Vacation Time, 25 Days (5 weeks) after 3 years of employment
12 Days Paid Sick Time and 11 Paid Federal Holidays
How to Apply
Please send a cover letter and resume to Isabel Rivera, Director of Residential Programs, at Jobs@reachma.org.