Operations Manager – National Association of Housing and Redevelopment Officials – Washington, DC

The National Association of Housing and Redevelopment Officials (NAHRO) seeks an Operations Manager. This important position, in collaboration with the Chief Program Officer, coordinates all operational aspects of NAHRO’s professional development services. The position will assist in developing the national NAHRO professional development training calendar and serve as the primary liaison to NAHRO’s training centers. This position will also coordinate the contracting for all professional development service deliveries. The position will be responsible for designing and implementing new systems to improve the Professional Development Department’s ability to manage and maintain reports and records in an electronic format. Additionally, this position will assist the Chief Program Officer with managing daily operational and management tasks and processes to ensure that the department’s work is conducted in an efficient and timely manner. The position will also be expected to support marketing efforts and the department’s interaction with NAHRO’s national Professional Development Committee.

Essential Duties/Functions of the Position

Develops, implements, and manages comprehensive electronic recordkeeping system to cover:

Training center agreements
Contracts with clients
Contracts with NAHRO faculty
Work-for-hire agreements
Training and faculty evaluations
Onsite training contracts
Consulting contracts
Scholarship applications

Serves as Department’s primary liaison to current and potential NAHRO training centers.

Develops and maintains centralized resource to facilitate proposal development, sales, and service delivery, to include:

Schedule of upcoming engagements and related production deadlines
Proposal and contract templates
Instructional materials for faculty

Assists with production and development of programs.

Assists with marketing plan and activities, including scheduling NAHRO participation at state and regional exhibitions.

As circumstances warrant, the position may include the performance of other duties within the Department.

Qualifications/Education Requirements:

College degree.
Minimum of five years office experience, preferably in an association environment.
Excellent oral and written communication skills.
Ability to communicate with tact and diplomacy.
Good analytical and time management skills.
Extremely proficient in the use of MS Office Suite and Adobe Acrobat. Experience with cloud-based solutions a major plus.
Familiarity with association database systems a plus.
Experience with Drupal CMS-based website a plus.
Good proofreading and math skills.
Ability to work independently (self-starter) and within the team environment.
Good office management skills.

How to apply

To apply, please submit a resume and cover letter, along with salary expectations, to jfalcusan@nahro.org. Please submit all materials in PDF format.