Key Account Program Manager – Maersk Line – Itasca

At Damco, we believe that our best assets are the talents of our employees. Damco is looking for an experienced and driven individual to be a Key Account Program Manager for a Key Client of the Company.

As the Key Account Program Manager, based in either South Gate, CA or Chicago, IL office, you will have the operational ownership of the service delivery of the customer.

We offer
Great place to work
– Damco is a dynamic, fast paced work environment that encourages entrepreneurial spirit and “can do” attitude. Here, if you perform, sky is the limit!

Professional development and growth
– We pride ourselves in having energized people, the best in the industry! At Damco, you will be a part of an organization where you are empowered to embrace different challenges to support your career aspirations. We support your development through development programs, mentorship and training.
– Our global network provides you visibility and access to professionals all around the world where you can learn all that we have to offer and explore your skills.

Excellent Compensation Packages
Damco provides you:
– A competitive salary
– A comprehensive Medical, Dental and Vision Coverage
– A 401k Retirement Plan
– Paid time off
– And More

Key responsibilities
-Responsible and accountable for all aspects of Damco’s service delivery to client.
-Travel to and engage with all regional clients on operations centric topics, minimally on a monthly basis.
-Develop and strengthen relationships with key decision makers within client organization.
-Responsible for achieving customer satisfaction, cost saving, client Key Performance Indicators (KPIs), and contract renewal for assigned accounts.
-Ensure that strategic KPI’s are in line with client’s goals and objectives.
-Develop, maintain, and drive global improvement of appropriate client agreed upon KPI’s.
-Ensure top-notch service delivery for all clients, by coordinating with origin offices, Shared Service Centers, Customer Resources Centers and/or other Damco service centers where applicable, ensuring overall service levels meet client expectations and root-cause fixes are implemented.
-Demonstrate experienced leadership and management qualities that will allow for both internal mentoring of teams (Air, Customs House Brokerage, Warehousing & Distribution, Ocean, & Supply Chain Management) and external client confidence in Damco as an operator and as a company overall.
-Review all Standard Operating Procedures and Internal Operating Procedures on a regular basis, ensuring that they are up to date and easily understood, while identifying areas for improvement and proposing solutions to clients.
-Train all assigned associates to handle all client related needs; ensuring that they interact with the highest degree of professionalism, customer service, and good attitude within APM, and with internal/external suppliers.

We are looking for
-Bachelor Degree preferably in Business/Logistics/Supply Chain Management; High School Diploma or equivalent required
-5 to 7 years relevant experience, including experience with international logistics, supply chain, and forwarding solutions.
-Experience within Damco as Operations Manager or Senior Logistics Specialist preferred
-Supervisory experience preferred
-Ability to work in a matrix organization and influence decision makers
-Proven and sustained track record of delivery, with focus on driving results through others
-Experience of working and designing solutions for complex operational and commercial challenges
-Understanding and passion for driving continuous improvements in the business
-Exposure and understanding of Business Improvement / Lean tools
-Excellent communication and influence skills
-Ability to interface with Executive Level Management
-Being a team leader supporting the global/regional/country teams proactively
-Ability to build strong effective networks
-Knowledge of risk management with the ability to identify activities

Please click here to Apply Online