IT Helpdesk Intern (Summer Position) – Doctors Without Borders / Medecins Sans Frontieres (MSF) – New York, NY

Objective: To assist the Information Technology Team in maintaining, upgrading and troubleshooting issues, while gaining practical experience with IT and operations for a and the general workings of a large international humanitarian aid organization.

Overview: The IT Intern will support the activities of the IT Team in a rapidly evolving technology environment. S/he will learn how an IT department runs within a non-profit and also have the opportunity, through working in the office, to learn about MSF’s programs, and how it operates in the United States. Video and teleconferencing are used extensively at MSF and the IT Intern will be expected to learn how to use and support these tools. This internship is ideal for anyone interested in learning about the deployment, use and support of desktops, laptops and phones on a national and international basis for non-profit and non-governmental organizations (NGOs).

Duties: The IT Intern will be expected to perform the following tasks, as they are learning the necessary skills

Configure PCs following MSF-USA standards
Support technology needs for meetings, tele and video conferences, and a variety of other events and presentations
Image new computers
Set up technology resources for staff members
Schedule and install software upgrades for users
Learn troubleshooting techniques while responding to IT trouble tickets
Keep IT workshop organized
Assist in reporting and documentation of various elements of the MSF-USA IT Department

Required Skills:

Familiarity with Microsoft Windows operating systems.
Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals.
Ability to work independently, with guidance from department members.
Ability to prioritize ongoing vs. immediate needs appropriately.

Preferred Skills:

Knowledge of an IT ticketing system
Genuine commitment to the principles and work of MSF.

How to apply

Email your resume and cover letter to internships@newyork.msf.org, with Subject line: (IT Intern – Summer Term).

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