Support Services Coordinators – Fresh Air Fund

DESCRIPTION
BACKGROUND
Since 1877, The Fresh Air Fund has unlocked the limitless potential of 1.8 million New York City children from low-income communities. More than 1.8 million children have been served through two core program areas, the Fresh Air Camps on Sharpe Reservation or through visits to volunteer host families in states from North Carolina and Virginia to Maine, and into southern Canada. Since 1994, The Fresh Air Fund has supported complementary year-round academic enrichment programs together with tutoring and mentoring, in addition to a Career-Awareness Program, a College Connections Program, and a Teen Leadership Program. The Fresh Air Fund is an independent, not-for-profit organization. Presently, each year nearly 7,000 boys and girls participate in Fresh Air programs.

The Fresh Air Fund is recruiting seasonal full time Support Services Coordinators to work in our Community Outreach, Partnerships & Support Services Department for Summer 2017.

FUNCTION
Under the leadership of the Director of Support Services, the Support Services Coordinators work as members of the team that provides 24-hour on-call services to parents, children, host families, camp directors and volunteer leaders. Support Services Coordinators assist all parties to address child, parent and host concerns including, but not limited to: homesickness, behavior management issues, personality conflicts, and expectation issues.

This is a 35-hour per week paid position, which may include evenings and weekends. These positions require availability from late-June through mid/late-August 2017.

RESPONSIBILITIES
Serve on a team of professionals that provide 24/7 on-call services:

Communicate with New York City parents/guardians, Outreach Partners, host families, and volunteers leaders regarding crisis situations
Document all communication in Fresh Air Live (The Fresh Air Fund’s database)
Interview children returning from summer experiences
Make necessary referrals for New York City parents and children
Follow-up with host family evaluation regarding child visits

REQUIRED SKILLS
Must possess a MSW or be a second-year MSW student. Related fields strongly encouraged to apply (i.e. Teachers, Psychologists, School Social Workers, Guidance Counselors).
Must have strong organizational skills and be detail oriented
Must demonstrate outstanding interpersonal and communication skills, and comfort speaking with families and professionals alike
Must be patient and friendly, with a high degree of professionalism
Must have strong computer skills (Microsoft Office)
Bilingual and fluency in languages other than English (Spanish or Mandarin strongly preferred)
The Fresh Air Fund is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, marital status, national origin, or disability.

HOW TO APPLY
dasirifi@freshair.org

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