Quality Assurance Specialist – Catholic Charities of Brooklyn and Queens

Catholic Charities Brooklyn & Queens is a multi-site non-profit social service agency serving the boroughs of Brooklyn & Queens and has a full-time Quality Assurance Specialist vacancy for our Homebase programs in Brooklyn.

The Quality Assurance Specialist will provide consistent program monitoring to ensure compliance with the Department of Homeless Services Homebase contract obligations including statistical reports and data collection. Under the supervision of the Director of Operations, the QA Specialist will facilitate effective delivery of services in homeless prevention by communicating with the all levels of staff and relevant organizations as determined by the Director of Operations.

Qualifications:
Master’s Degree in Social Work or related field Or BA Degree with 5 years’ experience including a minimum of 2 years administrative experience in a social service setting that caters to the needs of low- income families.
Specialization in family services and relevant broad experiential knowledge of program supervision, planning, operations, and evaluation.
Expertise in computer applications.
Excellent communication skills (written, verbal and ability to engage in active listening).
Ability to prioritize and handle multiple tasks.
Ability to synthesize information and transfer it to practice.
Excellent organization skills.
Creative problem solver.
Excellent computer skills and in computer applications.
Ability to exercise initiative and “follow through”.
Ability to train.
Willingness to share suggestions/ideas.
Ability to speak Spanish a plus.
We offer a competitive salary & comprehensive benefit package including retirement plan and health insurance, with generous paid vacation and personal days.

APPLICATION INSTRUCTIONS:
Resume with cover letter in Word format should be e-mailed to: ccns-homebase@ccbq.org
In the email subject write the title of the position and preferred location.
Resumes should be sent directly from the applicant’s e-mail address instead of the posting website.

For more information on our organization, please visit our website at:
www.ccbq.org

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