Quality Assurance Manager – Goddard Riverside Community Center – New York, NY

The Manhattan Outreach Consortium (MOC) is an innovative street outreach and housing placement program for people who are chronically homeless and living on the streets of Manhattan.

MOC, led by Goddard Riverside Community Center, is a consortium of three non-profit agencies, and collectively represents over 150 years of successful experience serving people experiencing homelessness. Since the program began in September 2007, over 1400 people have been placed into permanent housing.

Key to the program’s success is operating the program within a performance oriented environment. There are defined target and continuous outcome measurement and data analysis – all in order to provide the best, most efficient and most effective services to the clients.

Essential Duties:

Data collection and analysis
Database administration, monitoring, and management
Policy formulation, review, and interpretation
Compiling and sending out reports to various funders, program partners, and stakeholders
Incident review/monitoring
Participation in internal and external committees
Participation in the annual HOPE count and mini counts of homeless individuals living on the street. Schedule shift to overnight hours at least three nights out of a year would be necessary for homeless counts.
Other duties as required

Qualifications:

Bachelors Degree in Social Work, Public Administration, or related field preferred
3-4 years experience in a social service environment, preferably in a position that required reports and data collection
Strong computer and systems skills especially Excel and PowerPoint
Demonstrated experience as a team player
Ability to interpret policy and monitor adherence to policy
Comfortable holding people and programs accountable for outcomes
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties
Comfortable with change and change management

Physical Requirements:

Heavy computer use
Ability to lift 30 lbs

Work Environment: Office in a supportive housing building

Compensation:

Salary commensurate with experience
Excellent benefits package

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

How to apply

Send cover letter and resume to Cesar G. Vanegas, MOC Deputy Director, cvanegas@goddard.org with “QA Manager” in the subject line.

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