Public Programs Manager – Alameda – USS Hornet Museum

Job description
JOB DESCRIPTION
POSITION: Public Programs Manager
REPORTS TO: Senior Director of Visitor Experience
LOCATION: Aboard the USS Hornet Museum, Pier 3, Alameda, CA

Aircraft Carrier Hornet Foundation preserves and honors the legacy of the USS Hornet, a national historic landmark, and its role in naval aviation, the defense of our country, the Apollo Program and exploration of space. The USS Hornet Museum connects the greatest generation of Americans with future generations, educating and inspiring them to meet their challenges.
As a modern marvel of technology for its era, the Hornet provides the ideal platform for public education in the areas of science, technology, engineering, and mathematics (STEM), aviation, space exploration, naval history and topics of general historic interest. Hornet is the most authentically restored aircraft carrier museum in the United States, offering an exceptional venue for unique education, event, and entertainment experiences. Goals for the museum include:
• Chronicle the achievements and sacrifices of those who defended our nation
and protected its interests through their naval service.
• Provide a tactile educational experience to visitors of all ages, involving the technological, physical, and social sciences.
• Preserve the drama, excitement, and technology of America’s rich naval and space heritage.
• Provide a premier, family-oriented attraction to SF Bay Area residents and visitors from across the nation and around the world.
• Enhance the San Francisco Bay Area’s image as a national and international visitor destination.

DUTIES AND RESPONSIBILITIES:
Manages the Museum’s Public Programs, such as the overnight Live-Aboard program, children’s birthday parties, etc. Additional specific duties and responsibilities include, but are not limited to:

• Responsible for scheduling, booking, and arranging all overnight Live-Aboards, Birthday Parties, Merit Badge, and hybrid programs.
• Manage and schedule Live-Aboard Supervisory staff and General Crew. Actively recruit qualified potential crew members.
• Serve as point of contact with outside vendors, including caterers, printers, and patch manufacturers.
• Develop new, and improve existing, Live-Aboard programming.
• Responsible for execution and coordination of Live-Aboard program administrative tasks:
o Accurate and complete paperwork and filing.
o Accurate and complete financial tracking and reconciliation.
o Accurate and complete reporting.
o Timely and accurate “Thank you” letters in response to all programs.
• Assembly of staff packets, guest welcome packets, post-event patch and certificate packages, and post-event follow ups with guests.
• Prompt reply to Live-Aboard inquiries in a professional and polite manner.
• Maintaining client files using Reserve software.
• Reconcile finances monthly.
• Responsible for ensuring completion of all paperwork with associated programs including berthing and staff assignments, program attendance and financial reconciliation, security requests, materials inventory, cost projections, etc.
• Responsible for assembling complete staffing of all Live-Aboard programs.
• Responsible for coordination and organization of all Live-Aboard programs in advance including guest accommodations, evening event coordination, and providing all needed paperwork for Supervisor running the operations of the programs.
• Develop, update, and maintain crew training manuals
• Responsible for checking Ship’s condition after all LA programs for spaces used during program.
• Schedule, coordinate, set-up, and arrange for staff to check in Merit Badge classes.
• Oversee operational aspects of Mess Deck including maintaining Health Department Standards (in coordination with program supervisors), maintaining inventory needed for programs, ordering supplies and catering for programs.
• Collaborate with Marketing department on the advertising of Live-Aboard program, including but not limited to offsite Cockpit and outreach table PR, target market presentations, direct mail and telemarketing projects, online promotions, etc.
• Other duties as needed.

QUALIFICATIONS:
• Bachelor’s degree in Education, History, Museum Studies, or relevant field preferred. A Master’s degree or MBA is a plus.
• 4 — 7 years of experience in educational programs.
• Must have a high level of organization and attention to detail.
• Experience in event management, schedule coordination, and ability to plan and meet deadlines.
• Excellent communication skills: listening, verbal and written.
• Ability to solve problems in an ever-changing environment; high degree of flexibility and adaptability.
• Must have an open, positive attitude and enjoy working in a highly collaborative, team-oriented environment.
• Strong computer skills (MS Office; Word, Excel, PowerPoint, Google Drive, Dropbox) and ability to learn new programs when needed.
• Adherence to the Hornet’s strategic goals and core values a must.
• Must be able to deal effectively, politely, and interact productively with all types of people from all types of backgrounds and experience and in all types of situations.
• Must have comfort level working in a unique museum environment, aboard an historic WWII era aircraft carrier, specifically the physical environment of a steel ship with ladders, tight passageways, and many areas exposed to the natural elements.

WORKING ENVIRONMENT:
Must have comfort level in a museum environment, aboard an historic WWII era aircraft carrier, specifically the physical environment of a steel ship with ladders, tight passageways, and many areas exposed to the natural elements.

This is a full time, benefited, position. The position will work out of the Alameda location, onboard the ship. This position may require local travel and will include evenings and weekend hours as needed to oversee public programs.

COMPENSATION:
Salary depends upon experience. Benefits include medical, dental, vision, 401(k) and vacation pay. The USS Hornet Museum is an equal opportunity employer.

How to apply
Send statement of interest and resume to:
Chris Miller
liveaboard@uss-hornet.org

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