Operations Manager – Fort Mason Center – San Francisco, CA

Job Title: Operations Manager

Department: Facilities

Reports to: Events & Operations Director

FSLA Status: Exempt

Fort Mason Center

Fort Mason Center (FMC) is a unique community destination, hosting arts and cultural events, organizations, and programs in historic buildings and piers along San Francisco’s northern waterfront. In operation since 1977, the nonprofit Fort Mason Center is an extraordinary example of repurposing former military land and buildings for contemporary uses, including museums, performance spaces, and a vibrant schedule of art and cultural exhibitions and events. Located just inside San Francisco Bay, Fort Mason Center is part of the National Park Service’s Golden Gate National Recreation Area. Fort Mason Center is a national historic landmark.

Job Summary The Operations Manager is responsible for the daily operations and supervision of the facility requirements of the Fort Mason Center (FMC) campus. This position schedules and executes event services for clients, users, and the public, as well as custodial and maintenance campus-wide through conscientious planning, and personnel and resource management. This is a hands-on position focusing upon effective response to client requirements and expectations. The right candidate is versatile, flexible, and experienced in public facility operations and maintenance. Experience in historic structures is desirable.

To ensure operational efficiencies, this position is a full-time salaried position anticipated to work a regular schedule of Thursday through Monday from 10:00am to 7:00pm. Specific schedule may change from time to time to reflect operational necessity.

Duties & Responsibilities include the following. Other duties may be assigned.

Schedule, direct, and support the daily operations and maintenance of FMC buildings, equipment, rental venues, parking lots, and grounds by performing regular maintenance and tasks as assigned or at the direction of the Events and Operations Director

Schedule, monitor and perform operational, preventive, and reactive maintenance work as required, including mechanical, electrical, carpentry, painting, and furniture and equipment assembly or repair
Understand floor plans created by event managers and guarantee proper set-up and breakdown of tables, chairs, and other rented resources
Manage the FMC recycling program including hazardous and universal waste policies and procedures
Interact effectively with vendors, contractors, and service providers
Oversee management and correct scheduling of signage placement throughout the campus
Provide client support in IT and audio visual; be able to match customer needs with equipment that best suits their request
Work closely with all departments to ensure that client and customer needs and event requirements are met
Supervise event technicians and work alongside staff as necessary to cover peak workloads and absences
Monitor and manage campus-wide event changes, requests, challenges, and emergencies
Manage development and execution of an effective, OSHA-compliant, safety program with a zero accident goal
Act as liaison and point person for custodial, parking, security, and other contract services
Generate and maintain all facilities-related documents and manuals
Ensure that utility and damage reports are documented in a timely fashion
Manage campus locks and keys and implementation of effective security procedures
Provide proper inventory management including keeping accurate counts, ensuring repair of broken items, ordering, and replacing as necessary
Schedule, manage, and perform pre- and post-event clean-ups for rental facilities
Troubleshoot equipment failures during events
Utilize FMC’s equipment billing process and procedures
Contract and oversee vendor relationships in relation to campus upgrades
Liaise with resident organizations as a point person for facilities upgrades and projects
Pay special attention to detail and safety in the workplace

Job Qualifications

Minimum five (5) years’ experience in event production and/or facilities management

Demonstrated written and verbal communications skills (additional language(s) desirable)
Demonstrated use/proficiency in MS Office software suite (event management software experience and drafting software experience a plus)
Demonstrated supervisory experience of skilled trades
Working knowledge of principles and practices of painting, carpentry, electrical and building system maintenance; identification and use of common hand and power tools; safety related to construction, repair, and maintenance work
Skill in performing maintenance on a variety of structures and facilities, operating construction maintenance tools and equipment skillfully and safely
Ability to read and interpret plans and diagrams; perform arithmetic and mathematic calculations related to shop and field work; follow oral and written instruction; keep records and make verbal and written reports; make cost estimates of jobs to be performed
Ability to train and direct assigned employees, and maintain cooperative working relationships
Possession of a California driver’s license and a satisfactory driving record

Supervisory Responsibilities

This job has daily supervisory authority of up to nine full-time employees and may occasionally supervise on-call or temporary labor.

Physical Demands

Demonstrated ability to lift at least fifty (50) pounds safely
Must be able to climb and work safely at various heights utilizing ladders, scaffolds, catwalks, scissor lifts, and boom lifts


Competitive base salary

Attractive benefits package

Interested and qualified candidates, please send resumes, with cover letter, in confidence to resumes@fortmason.org .

Fort Mason Center is an equal-opportunity employer.


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