FRONT DESK RESPONSIBILITIES
Provide a welcoming atmosphere, while maintaining a clean and secure facility.
Act as a representative of Hostelling International USA and promote its mission and goals in a
positive and professional manner.
Provide quality customer service and information.
Register guests in accordance with a POS operating system.
Accurately record payment and registration information with strong attention to detail.
Provide reservation information in person and over the phone, including taking individual
reservations, cancellations and changes.
Offer detailed information and reservation assistance with Hostelling International hostels in
the Northwest region.
Multi-task and remain calm in stressful situations.
Work honorably and efficiently without constant direct supervision.
Complete extra projects self-initiated or assigned by the General Manager and Assistant
General Manager.
Provide on-call assistance in emergencies any time while on the hostel premises.
CLEANING RESPONSIBILITIES
Responsible for returning the hostel to a sanitary condition that will make the evening’s guests
comfortable.
Clean kitchens, bathrooms, guestrooms, common areas, and grounds of the hostel.
Complete special deep cleaning projects self-initiated or assigned by a manager.
Perform a daily “bed check” to insure that the required numbers of beds are available for that
evening’s guest.
Daily cleaning duties including, but not limited to vacuuming, stocking linens, laundry, cleaning
of guest rooms, bathrooms and common areas
This position requires the physical ability to perform any task associated with operation of the
hostel, lift up to 50 lbs and to stand for long periods of time.
QUALIFICATIONS
Positive, up-beat, and willing attitude
Time management and multi-tasking skills a must!
Eager to work as part of a team
Commitment to sustainable and environmentally conscious practices
Open and flexible availability
Experience with cash handling, reservation/POS systems, customer service, and cleaning
duties a plus
REPORTS TO: Guest Service Supervisor and General Manager
HOURS
24-32 hours per week. Occasionally staff must work a 40-hour week in order to cover for another staff
person’s vacation.
This position necessitates work in early mornings, late evenings, weekends, and holidays, as well as
on-site/on-call overnight duties. Flexibility in scheduling is needed.
Guest Service Associates work a combination of both desk and cleaning shifts. Desk shift hours:
7:30a.m.-3:30p.m., 3:30p.m. – 11:30p.m. Cleaning shift hours vary per season.
BENEFITS
Guest Service Associates may choose to live on or off site. As part of their compensation, employees
are offered housing (a wage differential is provided for live-out staff). The hostel consists of two
federally owned historic buildings under the jurisdiction of the National Park Service. Because of this
all HI-Marin Headland’s employees must be willing to follow the rules of safety and sanitation dictated
by Hostelling International and the National Park Service.
Living on site with fellow staff members is a rewarding but sometimes challenging situation; it is
important that employees be respectful of fellow staff/housemates. It is required of each live-in
employee to keep the staff house and grounds at a high level of cleanliness at all times. Significant
others are not permitted to live on site with employees.
Staff members are eligible to receive holiday and vacation pay, as well as health benefits including
medical, dental, vision, chiropractic, acupuncture. These benefits are prorated to the hours worked
per week.
TO APPLY
Please send in your cover letter and resume by April 18th, 2016 to:
meghan.ellwood@hiusa.org
No phone calls, please.