Front Desk Coordinator – Intersections International

JOB TITLE: Front Desk Coordinator-FDC-2017
JOB TYPE: Full Time, Non-exempt, 40 hours per week
REPORTS TO: Chief Operating Officer
LOCATION: Intersections International
COMPENSATION: Up to Mid $30’s (depending on experience)

Intersections International leads people to unite across lines of difference in mutual pursuit of social justice, globally and locally. We create safe space at the crossroads of some of our world’s most critical conflicts, engaging dissimilar communities in dialogue, service, advocacy and artistic expression. Together, we work toward a just world – united in diversity. For more information visit us at

Reporting directly to the Chief Operating Officer, the Front Desk Office Coordinator will set the first impression for the organization with visitors and callers. The individual will be flexible, proactive, and efficient with the ability to maintain calm and focus sometimes under pressure. The Front Desk Office Coordinator will be a highly resourceful team-player who is comfortable working independently with little supervision. The individual will make sure day-today tasks are completed and have the ability to exercise good judgement in various situations, with strong written and verbal communication and organizational skills while maintaining realistic balance among multiple priorities.

 Represents the organization by welcoming visitors;
 Completes a variety of administrative tasks for the COO including: managing an active calendar of appointments; reconciling expenses; preparing correspondence that is occasionally confidential; copying, reviewing and date stamping incoming and outside mail, scanning and filing documents, screening phone calls and visitors, updating Outlook calendar and contacts, arranging detailed travel plans, and agendas; and compiling documents for travel-related meetings.
 Anticipating the COO’s needs and proactively bringing together appropriate resources;
 Complete critical aspects of deliverables and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem solving; making adjustments to plans;
 Managing external contacts; proactively understanding who they are and keeping track of periodic communication needed for primary contacts;
 Improves quality results by studying, evaluating, and re-designing processes and implementing changes;
 Perform additional duties as assigned by supervisor.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

To perform the job successfully, an individual should demonstrate the following qualifications:
 Must have knowledge of administrative procedures, strong customer service principles and practices
 Must be reliable, courteous, professional personal presentation, and outgoing
 Self-starter with an excellent interpersonal skills
 Active listener and patient with the ability to relay information accurately to others
 Ability to operate a wide range of office technology
 Strong verbal and written communication skills
 Strong information management, organizing and planning skills
 Acute attention to detail and neatness
 Possess high stress tolerance

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Education and Experience Requirements
 High school diploma or GED equivalent.
 Associate’s degree from an accredited college preferred.
 Two years’ practical experience as an office assistant preferred.
 Two years’ experience as an event planner or an equivalent combination of education and experience preferred.

Technical Skills
Strong knowledge of Microsoft Office: Word, Excel, Outlook, Internet.

Working Conditions
Position resides in a highly visible open workspace that is designed to make a good impression.

Work week is based on our staffing need and would be Monday through Friday from 8:30 AM to 5:30 PM (40 hours) with occasional paid evenings and weekends for scheduled events. Less than 1% travel; must be capable of lifting at least 25 lbs. Business casual is the style of dress with occasional business professional attire for special events and meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note that the offer of employment is contingent upon the successful passing of background checks.

About Collegiate Church Corporation
Collegiate Church Corporation is part of Collegiate Church, the oldest Protestant Church in North America with a continuous ministry since 1628. It has ministered under three flags – Dutch, English, and American. It is affiliated with the Reformed Church in America. The Collegiate Church maintains four places of worship under the care of one Consistory – Fort Washington, Marble, Middle and West End Churches. It operates under a charter granted in 1696 by King William III of England acting upon a petition for religious freedom. The charter was confirmed in 1753 by the legislature of the colony of New York and continued in force by the Constitution of the State of New York.



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