Director of Operations – California Long Term Care Education Center

The California Long-Term Care Education Center (CLTCEC) is a dynamic nonprofit organization dedicated to providing educational opportunities as tools of empowerment for long-term care workers to build better lives, provide quality care and meet and invest in the critical needs of the long-term care workforce. With the wave of the baby boomers in or approaching retirement age, 10,000 people will turn 65 every day for the next 15 years which creates systemic pressures and the need for growth of the long-term care workforce. CLTCEC’s mission is to enhance the skills of direct care workers that are needed to support this diverse aging population.

Reports to: Executive Director
Position Summary: The Director of Operations, a key member of the Education Center’s leadership team, is responsible for oversight and direction of daily operations, including human resources, financial processes and compliance, administrative oversight, system and process oversight and management.

The Director of Operations is accountable for overseeing the operations of CLTCEC while creating a strong group of professionals through recruitment, coaching, mentoring and development. He/she engages in high level strategy and decision making processes to meet the current and anticipated needs of CLTCEC.

Essential Duties and Responsibilities:
The Director of Operations has a strong Human Resources background, experience in developing managers, in building development tools for staff, and will lead the implementation of operational strategies and objectives across multiple departments.
The Director of Operations leads by example, following guidelines, procedures and organizational values, with value-driven leadership, making operational decisions essential to achieve excellent outcomes.
The Director of Operations consistently challenges each aspect of the operational process to improve team skills, communication, systems, and enhance efficiency, works closely with finance and technology to improve operations, oversees budget. The Director of Operations ensures CLTCEC is in in compliance with state and federal regulations, and has experience working with large agencies or organizations.
Manage and oversee operational work including staffing, supervision, development, evaluation, performance reviews and team building.
Manage process changes, enhancements and modifications to facilitate implementation of new or improved processes. Collaborate and communicate with other members of Leadership Team on operational process changes.
Manage direct reports and department heads for Finance and Application Development, and oversee relationship with Administrative and IT sub-contractors in a collaborative, pro-active manner.
Responsible for development and management of department budget and oversight of organizational budget
Support all departments to meet operational needs
Manage and oversee organization policy and procedure manuals and ensure we are up to date with current law and practice at all times
Understand and support CLTCEC’s goals and objectives
Participate in strategic planning as required
Build, collaborate on and develop a work environment that promotes positive energy, creativity and teamwork among leadership team, management, and staff

Required Competencies
Inspiring Leadership: Demonstrated success in motivating and retaining highly talented staff and proven ability to mentor and empower staff members

Experience and Qualifications
BA Degree in Business Management, non-profit management or related field
At least ten years of demonstrated leadership and vision in managing staff, groups and major projects or initiatives
Deep understanding of relevant federal and state employment laws and experience in applying policy effectively
Excellent interpersonal skills and a collaborative management style
Excellent verbal, analytical, organizational, writing and presentation skills; ability to influence people at all levels of the organization
Deep understanding of accounting, reporting and annual budgeting; ability to manage cost control and financial/budget expectation
Ability to organize and perform work efficiently, strong attention to details, creative problem solving skills
Ability to work effectively with all levels of staff and within a diverse environment
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Excel at operating in a fast paced, community environment, with the ability to prioritize and delegate tasks effectively, with a high sense of urgency
Strong track record of hiring and developing talented Managers

Physical Requirements: Sitting at a computer workstation for extended periods (up to four hours at a time). Employees must recognize that working in the non-profit environment is demanding work, which sometimes requires working long or irregular hours.

Salary and Benefits: Competitive salary and comprehensive benefits package, including defined benefit pension.

To Apply: Email resume and cover letter to

The CLTCEC is an Equal Opportunity Employer. No applicant for employment shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.

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