Customer Relationship Partner – Maersk – Miramar

We are looking for Customer Relationship Partner to join our North America team. This position will be based in Miramar, FL.
SeaLand, the containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world’s largest ocean carrier. And we are consistently recognized as the most reliable container shipping company.

We offer
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees includes health, dental and vision insurance, 401k savings plan with an employer match and paid time-off. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

To deliver a positive customer experience for all customers and to ensure a smooth
execution of the end – to- end shipment lifecycle by working closely with the customer and
internal teams
As part of Commercial Intelligence – build strong relationships with customers, gain an
understanding for their business, service needs, drivers and desires and leverage this to
engage in discussions about new business opportunities and competitor/market
intelligence.
Monitor agreed service levels, and identify root cause when targets are not met, advise
management of potential service failures and / or trends.
Ensure all products and services are sold to the customer to maximise SeaLand profitability
Build strong relationships with all stakeholders including GSC teams
Be fully responsible for customer satisfaction and experience on interaction with customers
Full understanding of customers business drivers, needs and requirements
Effectively handover of terms and conditions agreed with customer to stakeholder groups,
including GSC team.
Build strong relationships with Sales.
Actively promotes the use of E-Commerce
Handle incoming customer services queries, issues, exception management.
Promoting the SeaLand Brand in daily interactions

We are looking for
Minimum Requirements
High School Diploma
1 year of experience of Office environment experience.
Microsoft Office Package (Power Point, Word, Excel)
Flexible Schedule
Soft Skills
Communication Skills
Confident in decision making
General Problem Solving Skills
Customer Service Skills
Capable of building solid rapport over the phone
Can build and maintains a strong network of customers
Successfully manages negotiation process
Ability to qualify leads
Is a clear communicator at all levels of the organisation
Capable of overcoming objections
Preferred Qualifications
Bachelor’s Degree
3 years of experience in the shipping
Industry
Has knowledge of market competitors and industry trends
Bilingual English and Spanish

Please click here to Apply Online

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