Bilingual Wish Coordinator – Make-A-Wish Foundation Greater Los Angeles

Job description
Summary: This position is responsible for coordinating the wish experience within the Performance Standards & Guidelines established by Make-A-Wish® America and the Los Angeles Chapter’s policies and guidelines. Incumbents may be required to perform other job-related tasks in addition to those specifically presented in this description.

Reports: Director, Wishes

Responsibilities:
Ensure all required paperwork is complete before granting the wish.
Monitor progress of each wish and ensure wish proceeds in a timely manner.
Document the details of the wish process in wish file & in Raiser’s Edge.
Supervise and support volunteers involved in the wish process.
Clarify wish and wish process with volunteers and wish families, when necessary.
Communicate with health care professionals, volunteers and family members to ensure each wish proceeds in the best interest of the child.
Coordinate all specific aspects involved with the wish, including but not limited to: transportation, accommodations, services, assisting chapters, medical equipment, liability forms, and itineraries.
Establish budget for each wish.
Keep abreast of National policies, guidelines and resources as they relate to the wish-granting program.
Contribute to quarterly chapter and regional volunteer newsletter.
Participate as a productive member of the team at staff meetings.
Solicit in-kind for wishes in alignment with the fiscal year’s goal and submits in-kind forms promptly.
Process invoices, volunteer reimbursement forms, and credit card expense reports.
Take after hours phone calls from the “on-call” cell phone when assigned to the on-call rotation list.
Ensure all necessary final wish paperwork is received from the volunteer in order to close out the file.
Close out wish files.
Work with the marketing/communications staff person for wish child publicity needs.
Assist with the request and coordination of wish children at special events, when requested.

Candidate Profile
The ideal candidate will possess a passionate commitment to our mission. Specifically the candidate should have:
♦ BA/BS or equivalent combination of education and work experience.
♦ Able to manage and prioritize multiple tasks effectively.
♦ A demonstrated ability to think strategically.
♦ Excellent written, verbal, communication and customer service skills
and organizational skills.
♦ Detailed and well organized.
♦ Able to successfully work in a collaborative, team-oriented organization.
♦ Committed to and passionate for the work of Make-A-Wish.
♦ Ability to motivate and support a diverse constituency in a team-oriented atmosphere.
♦ Computer proficiency.
♦ Candidate will be able to read, write and speak fluently in English and Spanish

How to apply
Please send your cover letter and resume to wwood@la.wish.org

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