AmeriCorps Position – Homeowner Services Coordinator – Habitat for Humanity Greater San Francisco

POSITION SUMMARY

AmeriCorps Position

An 11 month commitment starting September 2015

Monday – Friday / 9 AM – 5 PM, occasional nights and weekends

Reports to: Homeownership and BMR Manager

Location: This position is based in San Francisco

The volunteers, donors and homeowners who join with us at Greater San Francisco’s Habitat for Humanity share a belief: hard work and success go hand in hand. Every day, we do what Habitat does best around the globe.

But we do it right here in a very Bay Area way, by coming up with inventive solutions to our area’s expensive real estate challenges. Because when we invest in our neighbor’s quest to become a homeowner, it benefits the whole community.

The Family Services Coordinator will play an integral role in the Homeowner Development Department (HDD) by ensuring a full pipeline of qualified families for HHGSF homes. In the coming year, we will begin the selection processes for two large developments and a few buybacks/resale’s, which includes a 28-unit development in San Francisco and a 10-unit development in Marin County. With increased home offerings and more effective outreach and marketing, we expect to see a large increase in families interested in applying to our program. Thus, the member will provide critical support in a key growth year for our affiliate. Last year we had over 2500 completed intake calls with potential partner families, highlighting the need for affordable housing in the Bay Area, and we expect that number to grow substantially with our two new and very exciting housing opportunities in both San Francisco and Marin counties.

HABITAT GREATER SAN FRANCISCO VALUES

Successful Greater San Francisco Habitat team members share the following characteristics:
• The belief in a hand up, not a hand out.
• A “go above and beyond” attitude—nobody here works just for a paycheck.
• You thrive on constructive feedback and have a high level of integrity.
• You do what you say you will do.
• You are a creative problem solver that works across teams.
• You love results and hate excuses.

PRIMARY RESPONSIBILITIES

Coordinate existing programs to attract qualified families as needed. This may include: outreach at businesses, churches, and local employers, along with collaborating and meeting with various social service agencies.
Respond to inquiries about homeownership in a timely and friendly manner.
Assist with applicant orientations, including application orientation meetings. Assist families in the completion of their housing application.
Conduct intake calls with individuals interested in the Habitat program, including entering data to the HomeKeeper database.
Maintain accurate records in the HomeKeeper (Salesforce) database and in applicant files.
Support the Homebuyer Readiness Program by running credit and activity reports, as well as coordinating logistics for workshops.
Work with Homeowner Development staff to provide educational opportunities to approved applicants. Provide support in coordination and outreach.
Provide support to applicant homeowners and the Homeowner Development staff throughout the Habitat application process.
Support in the recruitment of qualified volunteers for Homeowner Selection Committee.
Assist with orientation of new Homeowner Selection Committee members.

RECOMMENDED SKILLS AND QUALIFICATIONS

Experience, knowledge or interest in affordable housing
Experience, knowledge or interest in social justice and social service programs
Customer-service orientation
Strong written and verbal communication skills, over the phone and in person
Valid Driver’s License and ability to meet host site’s insurance requirements, a plus.
Microsoft Office Suite (especially Word/Excel), Power Point, Raisers Edge, Internet research
Bi-lingual English/Spanish or English/Cantonese, preferred
Marketing experience is highly desirable
Experience working with databases, Salesforce highly preferred
Knowledge of community development practices preferred
Knowledge of, and willingness to promote, the mission and activities of Habitat for Humanity and AmeriCorps
Ability to complete the reporting and timesheet requirements of the AmeriCorps program in a timely, accurate,
Ability to work with a diverse group of people
Detail oriented and highly organized
Experience working with volunteers or teaching/group facilitation experience
Experience working as a member of a team
Project management experience preferred

COMPENSATION

This is an AmeriCorps National Direct position. To learn more about AmeriCorps, please visit www.americorps.gov

Habitat Greater San Francisco AmeriCorps commit to 11 months of full-time service and receive the following benefits:

Living allowance of $12,100

A Segal AmeriCorps Education Award ($5,550)

Student loan forbearance or deferment while in service

Healthcare benefits while in service – please note that this plan does not meet the minimal essential coverage of the Affordable Care Act

Childcare assistance while in service

Worker’s Compensation

In addition, Habitat Greater San Francisco provides a $600 monthly rental stipend to supplement living costs

Habitat Greater San Francisco provides a $150 stipend for Professional Development

How to apply
INTERESTED APPLICANTS

Learn more about Habitat Greater San Francisco at www.habitatgsf.org. This position is based in San Francisco.

To apply:

Email a resume and cover letter to americorps@habitatgsf.org. Please include “Family Services Coordinator – Your Last Name” in the subject line. Incomplete applications will not be accepted.
Complete AmeriCorps application on www.americorps.gov

Applications will be accepted through Friday, June 24, 2015 and will be reviewed on a rolling basis. The position is an 11 month commitment that begins in September 2015. Candidates will be contacted for interviews on a rolling basis. No phone calls please.

Please note that acceptance into the program is subject to official position approval, a background check prior to start and applicant approval from Habitat for Humanity International.

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