Cafe UTEC Program Manager – United Teen Equality Center – Lowell, MA

Café Program Manager

The Café Program Manager is a member of UTEC’s Workforce Development Department. The position supports proven-risk youth ages 16-24 years old as they learn the basic skills of customer service and food service in one of UTEC’s social enterprises: Café UTEC – a full service café open to the public. Seventy-five percent of the position will be hands-on, coaching and supervising youth in the café, while 25% of the position will be dedicated to planning, entering data, and collaborating with other staff within the organization. The ideal candidate is passionate about food service and youth work, and s/he is able to blend the demands of a business with the tenets of a positive youth development approach The Café Program Manager works closely with the Chief Innovation Officer, Chief Program Officer, Culinary Innovator, Senior Culinary Program Manager and reports to the Senior Director of Programs.


Directly supervises and supports a crew of 8-10 youth at Café UTEC
Teaches basic work skills, customer service skills, and food service skills through on-the-job work at Café UTEC
Exemplifies youth work best practices to youth and colleagues
Completes performance reviews for all youth in programming; communicates progress to youth through performance review and check-in meetings
Directly supervises and supports AmeriCorps members working in the café
Teaches and enforces basic standards of safety and use of knives and kitchen equipment
Works in tandem with other UTEC departments and programs, including GED and Case Management, to best support youth involved in the program
Manages youth time sheets, attendance, daily activities, and enters data into ETO, UTEC’s performance management database
Provides high quality products and service to Café UTEC customers
Supports the development of youth so that they can progress to the next stages of the program and eventually graduate

Qualifications and Competencies

At least 2 years of youth development experience with proven-risk youth
At least one year of working in a café and/or the food service industry; management experience preferred
Will work side-by-side with the youth
Experience developing lesson plans and an understanding of group dynamics
Flexibility: Able to work in a hectic and fast paced environment
Commitment: Genuinely cares about the youth’s and UTEC’s success
Relentless: Does not give up on youth, proactively reaches out to youth, can see youth succeeding even when the youth cannot see it her/himself
Controlled Response: Remains calm and objective when confronting defense-provoking situations; tolerates stress
Coachable: Open to feedback and personal and professional improvement
Relationship Builder: Values and nurtures relationships between self and youth, self and community partners, self and customers, self and colleagues
Drive: Hunger to do an excellent job, a passion to own one’s work, proactively comes up with systems and solutions to make one’s work more effective
Accountability: Assumes responsibility for the success of youth’s daily experiences in the café and programming, holds youth accountable to program expectations, holds AmeriCorps members accountable to expectations
Perspective Taking: Comfortable working in a diverse environment and considers divergent options
Well Organized: Can manage at the high level while keeping day-to-day on track
Team Player: Upholds UTEC’s mission, values, vibe, and leads by example
Sense of Humor: Ability to laugh at oneself a must!
Valid Massachusetts driver’s license required
How to Apply

All candidates must email a resume and thoughtful cover letter to with “WFD Program Manager” in the subject line. No calls, please. Not all applications will receive a response. However, all candidates moving to the next interview will be contacted within three weeks of the initial submission.

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