Youth Services Manager – Bilingual / Spanish – Good Samaritan Family Resource Center – San Francisco, CA

Classification: Full-time; Exempt

Hours: 32-40 hours per week;

Salary: DOE, plus benefits

The Organization

Good Samaritan is an innovative multi-service non-profit agency located in San Francisco’s Mission District. Our mission is to help immigrant families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.

Position Summary

Good Samaritan’s Youth Services Program provides a safe and engaging place for immigrant and first generation youth to learn, engage in, and promote healthy behaviors. Targeted to the needs of middle and high school students; support groups, cultural arts and outdoor experiential learning activities work in concert to address young people’s needs for supportive connections to others, outlets for self-expression, positive cultural identity formation, and risk reduction. The Youth Services Manager directs and manages the daily operations of these services and is responsible for program development, service delivery, and supervision during program hours (50%); supervision and training of program staff and volunteers (25%); and program reporting/ administrative duties (25%).

Specific Responsibilities

Program development and delivery:

Manage the development, implementation, integration of day-to-day operations and evaluation of all youth program activities
Oversee the recruitment, hiring, training and supervision of program staff 3-4 staff, contracted service providers, and volunteers to deliver high quality youth development services
Research and implement best practices in youth development to achieve high impact and success
Maintain a nurturing and safe, respectful, multicultural learning environment for all youth
Differentiate activities to accommodate the variety of learning styles and abilities of all youth/students
Develop trusting, nurturing, supportive relationships with youth participants
Teach and model skills and strategies for goal setting, problem solving, conflict resolution, communication, healthy behavior, and other areas relevant to youths well-being
Participate in a variety of case-related meetings at agency, school sites and multi-agency partners to develop appropriate goals and interventions for participants
Work closely with all other Good Samaritan staff to develop and implement relevant services that address the interests and needs of youth and their families


Work with the Director of Programs and Controller to complete yearly program budget
Monitor program budget and assure that all activities operate with the approved budget
Work with Director of Development to complete program proposals, reports and requests for information
Ensure the maintenance of intakes, assessments, case files, consent forms and other tools as necessary
Ensure consistent reporting on attendance, activity participation, and program progress
Oversee all data collection, contract compliance, and reports to DCYF and other funding sources
Develop and maintain partnerships with other community-based organizations to strengthen the program’s activities
Coordinate on-going communication and feedback systems with participants, families, volunteers and other relevant stakeholders
Actively participate in agency leadership, staff and related committee meetings and trainings

Minimum Qualifications

BA Degree (or equivalent years of experience) in Social Work, Education, Counseling or a related field
Bilingual Spanish/English
Understanding of Youth Development principles and practices
Have curriculum / program / budget development experience
Have 3-5 years management/ supervisory experience with increasing responsibility
Have experience working with diverse stakeholders including school personnel, parents and youth
Knowledge and understanding of immigrant issues
Ability to prioritize and manage multiple tasks and responsibilities and meet deadlines
Ability to think outside of the box and develop new and unique ways to improve youth services and to create new opportunities
Computer literate in word processing, databases, spreadsheets, internet, and e-mail
Must have a valid California Driver’s License and clean driving record

Preferred Qualifications

Passionate youth leader that can mentor, inspire and help youth achieve positive outcomes
Proven experience and success working with youth / youth development experience
Experience in leading wilderness trips and outdoor education
Training and/or experience in visual or performing arts
Experience/training in working with individuals affected by trauma

Good Samaritan Family Resource Center is an Equal Opportunity Employer

How to apply

To apply for this position, please submit a resume and cover letter to Jacquie Beja at

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