Shelter Site Manager – Episcopal Community Services – San Francisco, CA

SHELTER SITE MANAGER — Next Door, Sanctuary, Interfaith & Navigation
( Weekend, Administrative, & Interfaith )
SH166 — FT 40hrs/week ¬¬

EPISCOPAL COMMUNITY SERVICES: “ECS helps homeless and very low-income people every day and every night obtain the housing, jobs, shelter and essential services each person needs to prevent and end homelessness.”

Episcopal Community Services, a nonprofit public benefit corporation, founded in 1983, operates three shelters for homeless adults and manages and/or provides services at ten supportive housing sites, including two affiliate-owned developments, for formerly homeless single adults and families. Its team of behavioral health specialists serves San Francisco’s shelters, and its case managers are on-site at all of the organization’s housing developments. Additionally, ECS manages a senior congregate meal program and day center, education and employment services for homeless and formerly homeless people, and a culinary social enterprise.

ECS serves approximately 8,000 individuals annually. The organization has an operational budget of $22 million, assets of $4 million and employs 240 persons. Additionally, ECS provides partnership management and asset management services to its housing affiliates, with annual operations of $3 million and assets of $48 million.

The published salary is $59,000-62,000 depending on education/degree and experience.. Full-time employees and those working twenty hours or more per week enjoy a comprehensive benefit package.

SUMMARY OF DUTIES AND RESPONSIBILITIES: The Site Manager – Weekend, Administrative, Interfaith, carries primary responsibility for shelter operations on Saturdays and Sundays to include Next Door, Sanctuary, and the Navigation Center, ensuring high quality programming and services for residents. S/he will also manage the Interfaith Winter Shelter. S/he must set a tone of professionalism for all staff, emphasizing treating participants with dignity and respect, while understanding the vast diversity. The Site Manager ensures client-driven services with a strengths-driven philosophy.

Additionally, the Site Manager pledges guidance, training, supervision, and overall leadership to shelter staff, ensuring delivery of excellent support services. S/he will promote outreach efforts engaging residents in social services, including collaborating with START Team staff. S/he seeks input from participants, staff, and the community and hosts Town Hall meetings with other shelter management.

PRIMARY DUTIES AND RESPONSIBILITIES

A. OPERATIONS
1. Provide management and support to Next Door, Sanctuary, and Navigation Center Supervisors on the weekend.
2. Cross-train at all sites and act as Site Manager when other Site Managers are sick or on vacation.
3. Supervise facilities staff at Next Door and Sanctuary Shelters Saturdays and Sundays.
4. Provide 24 hour phone coverage along with the other Site Managers and the Director of Shelters on assigned nights rotating on-call phone coverage.
5. Manage the Abandoned Resident Property process to ensure all property has been correctly inventoried, bagged, tagged and stored and discarded on the correct dates.
6. Form relationships with all service providers, including the on-site START staff. Ensure effective provision of services.
7. Ensure staff interaction with participants is respectful and compassionate.
8. Manage specific client groups as assigned.
9. Oversee shelter operations ensuring a safe environment for staff and participants.
10. With direction from the Director of Shelters, manage site-specific emergencies or crises.
11. Carry out regular health and safety building inspections with the Facilities Supervisor to ensure necessary repairs and maintenance tasks.
12. Work with the START team Behavioral Health Specialists on identifying residents in need of their particular services.
13. Work with the START Information & Resource Specialists on identifying residents in need of their specific services.
14.
B. STAFF TRAINING
1. Work with the Director of Shelters to plan, schedule and execute every other month Shelter All Staff trainings identifying outside presenters.
2. Work with the Management team to ensure that all shelter staff have been trained on the Shelter Training Manual; attend all mandatory ECS trainings and have viewed the staff training videos annually.
3. Provide one-on-one weekly supervision sessions with assigned Supervisors.
4. Provide services-focused guidance to Supervisors and Service Coordinators; develop in-service trainings in collaboration with the Director of Shelters.
5. Manage all EvacuChair trainings at both Next Door and Sanctuary Shelters ensuring that ALL staff training on its use. Maintain a spreadsheet of staff who have completed the training with the goal of all staff being trained annually.

C. STAFF MANAGEMENT:
1. Participate in interviewing, hiring, and training staff in collaboration with the ECS HR Department, all Site Managers and the Director of Shelters.
2. Work to find staff coverage and manage staff schedule with the Administrative Assistant and other Site Managers.
3. Assist in researching and responding to personnel problems to include creating written warnings and performance plans, as assigned by the Director of Shelters.
4. Create annual Employee Evaluations of Supervisors & Service Coordinators in collaboration with the other Site Managers.
5. When supervising union members, follow guidelines established in the Collective Bargaining Agreement.
6. Provide crisis intervention and lead team in skill development.
7. Facilitate a monthly Supervisors’ meeting collaborating with the Next Door and Sanctuary Site Managers on the agenda and follow-up action items. This meeting will include all the Supervisors from both Next Door and Sanctuary.

D. ADMINISTRATION
1. Responsible for EZ Labor payroll functions when necessary.
2. Research and respond to Shelter Monitoring Committee complaints, as requested.
3. Follow policies, procedures and protocols established by any appropriate city agency or funders.
4. Manage the HSA Client Survey process, as necessary.
5. Assist Director of Shelters with the Sanctuary ESG Contract by inputting all client information into HMIS.
6. Compile all stats from the Next Door and Sanctuary Site Managers for the quarterly HSA Reports to be submitted to the Director of Shelters.
7. Attend internal hearings and/or arbitrations at the request of the Next Door and Sanctuary Site Managers when they are unavailable.
8. Review and revise the monthly Shelter Grievance Report created by the Next Door and Sanctuary Site Managers before it is sent to the Director of Shelters and HSA.
9. Work with the Next Door and Sanctuary Site Managers to ensure that all HSA Annual Audit documents are filed in the HSA Audit binders/file boxes and are ready for our annual audit.

E. INTERFAITH WINTER SHELTER
1. Work with Director of Shelters to manage the staffing and operations of the Interfaith Winter Shelter.

F. MEETINGS
1. Attend weekly Shelter Leadership Meeting; monthly ECS Management meeting; monthly Shelter Monitoring Committee (SMC) meeting; quarterly Shelter Grievance Advisory Committee Meeting and Neighborhood Meetings as requested by Director.
2. Attend Shift Change Meetings during the weekend.

REQUIREMENTS:
This position requires five to ten years of direct client experience in a shelter environment with a proven ability to manage large groups and teams. The successful candidate must have proven supervisory skills with a firm knowledge of harm reduction and mental health philosophies and program models. A Bachelor’s degree in social services or in a closely-related field is required.

PREFERRED QUALIFICATIONS:
Master’s degree in social work or related field and at least five years experience in administration working with homeless adults with multiple disabilities and/or clinical supervision.

OTHER:
Has the skills and ability to perform tasks noted in job description. Computer literate. Ability to travel to various program sites. Must secure annual TB screen and finger imaging background clearance upon hire. Will abide by ECS rules and regulations including confidentiality.

To apply for any of the above-mentioned positions, please send a resume to

Michelle Diaz, Director of Human Resources

Email: mdiaz@ecs-sf.org

Or you may fax your letter and resume to fax number (415) 470-5876

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.

EPISCOPAL COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

How to apply

To apply for any of the above-mentioned positions, please send a resume to

Michelle Diaz, Director of Human Resources

Email: mdiaz@ecs-sf.org

Or you may fax your letter and resume to fax number (415) 470-5876

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