Program Manager, Employment Program – Central City Hospitality House – San Francisco, CA


TITLE: Program Manager, Employment Program REPORTS TO: Program Director COMPENSATION: Depending on Experience; annually plus benefits STATUS: Full-time, exempt, non-union position; shift flexibility required. DEADLINE: Open until filled.

ORGANIZATION DESCRIPTION: Founded in 1967, Hospitality House is a progressive, community-based organization located in San Francisco’s Tenderloin Neighborhood, Mid-Market Area, and Sixth Street Corridor that provides opportunities and resources for personal growth and self-determination to homeless people and neighborhood residents. Our mission is to build community strength by advocating policies and rendering services which foster self-sufficiency and cultural enrichment. We use a peer-based approach and encourage participation from our constituents on all levels of the organization.

Hospitality House has six programs. The Tenderloin Self-Help Center and Sixth Street Self-Help Center are behavioral health-based community centers that provide a range of emergency and support services using a low-threshold, peer-based, self-help model. The Shelter Program is a small men’s dormitory that provides basic emergency shelter as well as one-on-one case management. The Community Arts Program is a unique space where individuals can create, house and sell artwork, offering open studio hours, workshops, a creative writing class, and an opportunity for artists to exhibit and sell their work. The Community Building Program includes a peer volunteer training program, program activities, and the Healing, Organizing & Leadership Development Program which is a peer internship community organizing program for participants impacted by trauma. The Employment Program offers job readiness services, employment and training resources, and job search support through two neighborhood-based employment resources centers. All programs work together to provide a range of support, resources, and opportunities for people to achieve stability and self-sufficiency.

POSITION DESCRIPTION: The Program Manager will provide supervision and support to employment staff, direct program activities, and be accountable to the provision of participant-centered quality services that are consistent with the agency’s philosophy and standards. In addition to supervising Hospitality House’s employment program, this position will be the coordinator of activities for the Homeless Employment Collaborative, a nine-agency collaborative of which Hospitality House is a lead member. This includes serving as the convener of meetings, coordinating referrals and services amongst partners, conducting outreach to potential clients, engaging new employers, and providing job brokerage services.

QUALIFICATIONS: • 3 years experience working with people experiencing poverty, homelessness, mental health issues, active drug use, life-threatening illnesses, social disenfranchisement, and/or other related issues. • Demonstrated understanding of mental health issues and substance use dynamics; familiarity with current concepts of harm reduction and its application; understanding and sensitivity to diverse participant backgrounds. • 3 years management experience in a community program or BA/MA degree in related field with relevant supervisory experience. Previous supervisory experience and a demonstrated commitment to peer-based service-delivery strategies are required. • Previous experience recruiting and partnering with employers to increase opportunities for homeless job seekers. • Experience leading collaborative processes, facilitating meetings, and coalition building. • Bilingual Spanish strongly preferred.

How to apply

RESUME, COVER LETTER & SALARY REQUIREMENTS TO: Hospitality House/ Employment Program Manager Search 290 Turk Street San Francisco, CA 94102 or

Please specify the position for which you are applying. Please NO PHONE CALLS or VISITS.