Development Database Manager – Seattle – ACLU of Washington State

The American Civil Liberties Union of Washington (ACLU-WA) is seeking a detail-oriented Development Database Manager. Under the direction and guidance of the Director of Development, the Database Manager takes primary responsibility for all aspects of the donor database and administrative support to the Development Department. The Database Manager processes and acknowledges donations, keeps donor records up-to-date, and responds to member inquiries. This job demands close attention to detail and accuracy. The ideal candidate will be someone who revels in crossing their Ts and dotting their Is.

Overview The ACLU of Washington is a leader among state affiliates of the American Civil Liberties Union, the country’s premier guardian of liberty. We work in courts, legislatures, and communities to protect and extend American rights to freedom, fairness and equality. The ACLU is both nonprofit and nonpartisan.

Whether it’s ending mass incarceration and police brutality, achieving full equality for LGBT people, protecting privacy in the digital age, preserving the right to vote, or ensuring reproductive freedom, the ACLU is willing to take on tough civil liberties cases and issues to defend all people from government abuse and overreach. And we’re successful. In the past year in Washington state, we’ve won a lawsuit for a gay couple who was denied service by their local florist, a major victory for Latino voting rights in Yakima, and a ruling that stops the horrific practice of warehousing mentally ill persons in jails without mental health treatment, and much more. The ACLU stands for the principle that every individual’s rights must be protected equally under the law, regardless of race, religion, gender, sexual orientation, age, disability or national origin.

The ACLU-WA’s staff of 30+ employees and numerous volunteers work in a fast-paced, friendly and professional office in downtown Seattle. We are supported by more than 50,000 members, activists, and donors.

Our Development Program embraces donor-centric fundraising principles and focuses on building long-term relationships with our donors. We are a team of six who care deeply about the work of the ACLU. We very much enjoy working together and stay easily inspired by our amazing program colleagues who carry out the work of justice and equality.

Database Management Act as the department’s database go-to person in charge of database effectiveness, including thinking through how to improve or change how the database can support our work. Maintain our database integrity, accuracy, and protocols, as well as protect donor confidentiality and enforce our privacy policy. Create and maintain accurate and up-to-date database records for donors and prospects. Act as liaison with the national Donor Direct database team to ensure best practices and most effective use of the database.

Database Conversion The nationwide ACLU is going through a conversion from a custom Blackbaud database to a Salesforce-based CRM. The Database Manager will be responsible for a large part of the transition process for Washington state – attending webinars, conference calls, and trainings with the national database team and representing WA in the nationwide discussion.

Data Entry and Gift Processing Enter gifts and pledges into the donor database, prepare timely acknowledgment letters and pledge reminders. Maintain electronic files of acknowledgment letters, scans of checks, and donor correspondence. Charge gifts made by credit card and maintain schedule for recurring gifts. Track pledges and issue pledge reminders.

Reports Run evaluative reports for program tracking and management. Facilitate data requests from both the development department and other staff. Run daily, weekly, monthly and yearly financial reports.

Financial Reconciliation Monthly reconciliation with the accounting department and annual reconciliation with the national office. Work with the finance department and auditors on annual audit.

Customer service Act as the first point of contact in the Development Department for calls from financial supporters; respond to inquiries about ACLU membership. Provide general information about the ACLU and its programs. Contact donors about donations when necessary. Serve as liaison with the national office about donor records or preferences.

Membership Responsible for our new member mailings. Supervise volunteers to assist in this work.

Department administration and support Submit workplace giving applications. Provide support for donor events and donor cultivation. Order stationary, supplies and stamps as needed. Ensure postage meter is stocked for mailings. Other Participate in the Development team as a cooperative, positive team player. Help maintain a respectful, welcoming, and professional environment for employees and volunteers. Help facilitate smooth functioning of the office. Develop a solid understanding of ACLU’s structure, programs, office protocols, and equipment. Attend certain ACLU functions and assist in other ways as assigned.

A Bachelor’s degree preferred.
Superior attention to detail with strong follow-through.
Strong organizational skills to maintain record systems.
Strong proficiency in databases and experience in database management, preferably for non-profits. Experience with Salesforce preferred.
Excellent word processing skills and computer proficiency, including MS Office Suite, Excel and the Internet.
High ethical standards, and a commitment to the confidentiality of donor records.
Strong interpersonal and communication skills. High level of professionalism. The ability to communicate effectively and respectfully with donors, board members, volunteers, staff, and the general public. The ability to work collaboratively.
A confident and professional work style. Ability to take initiative and work independently, as well as work as a member of a team. Ability to exercise good judgment in stressful circumstances. Flexibility and a willingness to take on new tasks as the responsibilities of the position evolve.
A commitment to diversity; a personal approach that values the individual and respects differences of race, ethnicity, age, gender, sexual orientation, religion, ability and socio-economic circumstance.
Demonstrated commitment to and enthusiasm for the ACLU’s mission and principles.
Ability to work occasional overtime or irregular hours.
A commitment to staying in the position for at least two years.

This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the description and/or posting at any time without advance notice. This position is “exempt” under the Fair Labor Standards Act.

COMPENSATION AND BENEFITS Salary range is based on experience and qualifications. Benefits include three weeks of vacation to start, medical and disability insurance, a retirement plan, and an ORCA card.

APPLICATION PROCEDURE To apply, email a letter of application and resume to and include in the subject line of the email: your last name and Development Database Manager. In your letter, please indicate where you learned of the posting. Applications will be accepted until the position is filled, at which time the job announcement will be removed from our website at

The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status.

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